Guest Services Associate

2 weeks ago


mumbai, India Aviserv Airport Services India Private Limited Full time
Role Brief:
We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere.
Key Responsibilities
Greeting & Welcoming Guest.
Enhancing Guest Satisfaction
Knowledge on products, promotions & offers
Upselling of products
Following SOP laid by the organization
Maintain cleanliness of the outlet all the time.
System handling of billing
Inventory management.
Handling guest grievance
Collaborating with team members to achieve sales targets
Candidate Profile:
Min 6 months experience in the Retail / Hospitality / Food industry is mandatory. Good Communication Skills
Team Player
Result-oriented, with a high level of motivation for self-growth
Well-groomed & presentable

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