Guest Services Associate

2 weeks ago


Mumbai, India Aviserv Airport Services India Private Limited Full time

Role Brief:

We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere.


Key Responsibilities

  1. Greeting & Welcoming Guest.
  2. Enhancing Guest Satisfaction
  3. Knowledge on products, promotions & offers
  4. Upselling of products
  5. Following SOP laid by the organization
  6. Maintain cleanliness of the outlet all the time.
  7. System handling of billing
  8. Inventory management.
  9. Handling guest grievance
  10. Collaborating with team members to achieve sales targets


Candidate Profile:

  1. Min 6 months experience in the Retail / Hospitality / Food industry is mandatory.Good Communication Skills
  2. Team Player
  3. Result-oriented, with a high level of motivation for self-growth
  4. Well-groomed & presentable



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