Application Service Desk Manager

5 days ago


Bangalore, India ARA Resources Pvt. Ltd. Full time

ARA’s client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee-oriented policies. Along with offering hybrid work options, a Pan India presence gives flexible location options to employees. As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Facilitate training sessions for team members to enhance their skills and knowledge. Monitor team performance and provide constructive feedback to ensure continuous improvement. Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of incident management processes and best practices. Experience with ticketing systems and service management tools. Qualifications & Experience: The candidate should have minimum 12 years of experience. Any graduate.


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