Ticketing Operations Manager

1 month ago


delhi, India Zomato Full time
The Ticketing Operations Manager will work closely under the guidance of the Ticketing Operations Lead to support seamless and efficient ticketing operations for our events. This role will focus on day-to-day ticketing execution and customer support, ensuring that all ticketing processes run smoothly from initial setup through to post-event reconciliation.
Support Ticket Sales Operations: Execute the ticket sales plan. Assist in setting up event creation, seat mapping, and maintaining ticket inventory to meet revenue and attendance goals
Event-Specific Ticketing Setup: Ensure that all event-specific requirements for ticketing are met, including adjustments for seating plans, special access, and VIP/priority ticketing needs
Assist with Demand Management: Analyze historical data, monitor ticket demand, and make adjustments to inventory as needed during the sales period
On-Ground Support During Events: Address real-time operational challenges during events, working closely with all stakeholders to ensure a smooth ticketing experience for attendees
Event Reconciliation and Reporting: Conduct post-event ticketing reconciliations, compiling data to prepare detailed reports on sales, attendance, and customer insights
Fraud Prevention Assistance: Support ticket fraud prevention efforts by monitoring access control systems

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