Ticketing Operations Lead

1 month ago


delhi, India Zomato Full time
The Ticketing Operations Lead is integral to our events' success, managing all aspects of ticketing from strategy and planning to execution and post-event analysis. This person will collaborate with internal teams and external partners to optimize ticket sales, improve customer experience, and drive ticketing revenue. This is a key leadership role, requiring technical and operational expertise in ticketing systems and event management, and the ability to navigate complex event logistics.
Develop ticketing sales strategies tailored to each event, aligning with marketing and revenue objective
Forecast ticketing demand based on historical data, event type, market conditions, and competitor analysis
Oversee all aspects of ticket sales operations, including event creation, seat mapping, and inventory management
Implement solutions for on-the-spot operational challenges during the event to ensure smooth ticketing experiences
Implement and manage ticketing technology such as RFID, digital ticketing, and mobile payments to enhance event access and security
Oversee the customer journey from ticket selection to event day, aiming to create a frictionless and enjoyable experience
Prepare and present event sales reports with key performance indicators, customer insights, and recommendations for future events
Implement strategies to prevent ticket fraud, leveraging technology for secure access and monitoring unauthorized reselling

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