E-commerce Customer Support Executive
16 hours ago
Sadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support.We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end.This role requires someone who understands D2C support, delivery issues, RTO handling, and customer experience at scale.Responsibilities- Manage customer queries across WhatsApp, Email and Calls with clarity and empathy- Handle pre-sales queries, order updates, replacements, refunds and escalations- Operate inside Shopify, Shiprocket dashboards, and Support channels.- Coordinate with the warehouse team for dispatch, returns, exchanges and damaged deliveries- Track daily support metrics, RTO cases, delivery delays and customer satisfaction- Maintain structured SOPs and ensure timely resolutions within SLA- Prepare daily reports of tickets, issues, repeat complaints and resolutions- Assist in improving customer experience across touchpoints- Create templated responses and maintain tone consistency for the Sadhna brandRequirements- 2–5 years of customer support experience in a D2C brand or similar environment- Strong written and verbal communication skills- Comfortable handling 50–150 queries per day- Hands-on experience with Shopify, Shiprocket, Interakt/Wati, or similar tools- Ability to remain calm under pressure, especially during sales and festival periods- Strong follow-up habits and attention to detail- Problem-solving mindset and ownership-driven personality- Comfortable working in a fast-paced, high-volume environmentWhat We’re Looking For- Someone who genuinely enjoys helping people- Someone who can manage both empathy and efficiency- Someone who can independently troubleshoot order issues- Someone who understands D2C operations, COD, RTO and logistics workflows- Someone who is reliable, disciplined and consistent in communicationWork Details- Location: On-site / Ghaziabad- Timing: Full-time, 6 days a week- Compensation: Competitive and based on experience- Joining: Immediate preferred
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E-commerce Executive
1 week ago
Ghaziabad, India Manogyam E-Commerce Pvt. Ltd. Full timeE-Commerce Executive The E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. - He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners. - He/She works in a fast-paced digital...
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E-commerce Executive
1 week ago
Ghaziabad, Uttar Pradesh, India HikeCommerce Business Services Pvt Ltd Full time**Job Summary**: We are seeking a results-driven and detail-oriented **E-Commerce Executive** with 3-5 years of experience to join our growing digital team. You will be responsible for executing and optimizing our online sales strategy across multiple platforms, managing product listings, analyzing performance data, coordinating marketing campaigns, and...
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E-commerce Executive
2 weeks ago
Ghaziabad, India Fancy steps Full timeWe need a e-commerce executives to handle e-commerce business **Salary**: ₹20,000.00 - ₹40,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - E-commerce: 1 year (preferred) - total work: 1 year (preferred) Ability to Commute: - Ghaziabad, Uttar Pradesh (required) Ability to Relocate: -...
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E-commerce Executive
1 week ago
Ghaziabad, India REINFORCE SOLUTION Full timeHiring For E-Commerce Executive (Male) - Industry : Manufacturing - Location : South Side of G.T. Road Ind. Area (Near Vijay Nagar), Ghaziabad - Experience: 3 Yrs. + - Salary: 25 K to 30 K - Qualification: Graduation - Skills: Expertise in Managing E-Commerce Business, Managing Product Information as Picture, Content, Pricing, Offers, Researching and adding...
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E-commerce Executive
2 weeks ago
Ghaziabad, India Precised Talent Full timeDesignation: E-commerce executive Experience: 2-3 years Male or female Should also be familiar with social media marketing (Facebook, Instagram, Google words etc ) Salary budget: Rs. 2.40 L PA + incentives **Job Type**: फ़ुल-टाइम **Salary**: ₹२०,०००.०० per month Ability to commute/relocate: - Ghaziabad, Uttar Pradesh:...
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E-commerce Executive
2 weeks ago
Ghaziabad, Uttar Pradesh, India GemCraft International Ltd Full time**Job Vacancy: E-commerce Executive** **Location (Multiple)**: Ghaziabad, Delhi **Responsibilities**: - Manage online orders and customer records through CRM. - Handle customer queries effectively. - Manage logistics to ensure timely delivery of products. **Requirements**: - Graduate/Undergraduate - Age: 18 - 25 years - Good communication skills -...
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E-commerce Markting Executive
24 hours ago
Ghaziabad, India AOS PRODUCTS PRIVATE LIMITED Full time**Job Summary** * - Sales, Retail, Business Development Role Category:Functional Area: Functional Area: Industry: Manufacturing and Production Functional Area: Sales, Retail, Business Development Role Category:Corporate Sales Role: E-Commerce Executive Employment Type:Full Time Responsibilities and DutiesSales, Retail, Business Development Role...
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E-commerce Executive
3 days ago
Ghaziabad, Uttar Pradesh, India RN Valves & Faucets Full timeExperience should be 2 to 3 - Coordinate order processing, delivery and returns of customer orders. - Coordinate with other teams on the execution of brand, marketing and e-commerce activities. - Ensure the fulfilment of customers' orders via store pick of delivery service. - Execute activities driven by data analytics. - Identify strategic business...
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E-commerce Executive
1 week ago
Mohan Nagar, Ghaziabad, Uttar Pradesh, India Master Digital Full time**Position Overview**: **Key Responsibilities**: - **Product Listing & Management**: - Create, upload, and manage product listings on e-commerce platforms such as Amazon, Flipkart, and the company website. - Ensure product descriptions, pricing, and images are accurate, optimized, and up-to-date. - **Order Management**: - Monitor orders, returns, and...
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E-commerce Executive
3 days ago
Ghaziabad, Uttar Pradesh, India Roch Mechatronics Inc Full time**Key Responsibilities**: **Platform Management**: - Manage and optimize product listings on **Amazon**, **Flipkart**, and other e-commerce platforms. - Ensure product information (titles, descriptions, images, and specifications) is accurate, up-to-date, and SEO-friendly. **Catalog Creation & Maintenance**: - Create, update, and maintain **product...
