Hyperhire | Customer Support Representative

1 week ago


india Hyperhire Full time

Job Title: Customer Support Representative (English & Korean Speaker)

Company: Confidential

Location: Remote (Work from Home)

Job Type: Full-time, Continuous Contract

Contract Duration: Continuous (Long-term)

Working Hours: 10:00 AM to 7:00 PM (Korean Standard Time, KST)


Job Overview:

We are seeking a bilingual (English & Korean) Customer Support Representative to join our dynamic team. This role involves providing exceptional customer service via email and virtual calls to our Korean and English-speaking clients. The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for helping customers.


Key Responsibilities:

- Customer Support: Handle customer inquiries and issues related to our products and services in both English and Korean via email and virtual calls.

- Issue Resolution: Provide timely and accurate resolutions to customer complaints, ensuring high levels of customer satisfaction.

- Product Assistance: Guide customers in understanding and using our products, troubleshoot issues, and provide detailed information as needed.

- Documentation: Maintain accurate records of customer interactions and feedback in the system.

- Collaboration: Work closely with the internal teams to escalate and resolve complex issues and provide insights for process improvements.

- Customer Feedback: Gather feedback from clients to identify areas for improvement and pass it on to relevant teams.


Skills & Qualifications:

- Fluency in English and Korean (both written and spoken).

-Must have TOPIK Level 5/6 Certificate.

- Excellent communication skills and the ability to handle a variety of customer interactions in a professional manner.

- Prior experience in **customer support** or a similar role is preferred.

- Strong problem-solving skills and the ability to manage customer expectations.

- Tech-savvy with the ability to quickly learn new software and systems.

- Must be able to work independently and as part of a team.

- Time management skills to handle high volumes of emails and calls efficiently.


Interested candidates can directly apply or share their resume at


Regards,

Lucky Vashisth

Sr. Technical Recruiter

Hyperhire India Pvt Ltd



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