Customer Support Representative
3 weeks ago
Customer Support Representative JD
Role : Customer Support Representative
Employment Type : Full-Time
Shift: US Shift
About Us:
Varma Capital is a distinguished investment firm that excels in growth equity strategies, with a strong emphasis on value creation through a “buy and build” methodology. Our mission is to empower brands to realize their full potential by combining financial resources with strategic expertise. We foster a culture where innovative ideas are nurtured, excellence is celebrated, and high performance is rewarded. We invite you to join our team, where your entrepreneurial spirit will be both challenged and valued.
Job Description:
Customer Support Executives are essential for ensuring customer satisfaction and loyalty by offering assistance, product and service information, and resolving any concerns or issues. They should have a proven track record in successful customer service and possess strong management skills.
Key Responsibilities:
- Responding promptly to customer inquiries through various channels such as phone, email, and social media.
- Understanding customer needs and providing appropriate solutions and attention.
- Providing information about products and services and addressing customer complaints.
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Escalating unresolved issues to the designated internal teams for further investigation.
- Working closely with the product or service teams to learn about product details, services, and warranties on offer.
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures.
- Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date.
Requirements:
- Minimum of 2 years of experience in product-based organizations.
- Experienced in working during U.S. shifts.
- Proficient in English.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
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