Business process consultant-servicenow
15 hours ago
Job Location: Gurgaon and Bangalore
Key Responsibilities:
Process Assessment and Analysis :
Evaluate existing business processes and workflows.
Identify pain points, inefficiencies, and areas for improvement.
Solution Design :
Develop tailored solutions using Service Now modules (e.g., ITSM, HRSD, CSM, ITOM).
Configure and customize workflows to align with business objectives.
Stakeholder Engagement :
Collaborate with business and technical teams to gather requirements.
Translate business needs into technical specifications.
Implementation and Configuration :
Lead or support the implementation of Service Now solutions.
Configure modules, workflows, and integrations.
Training and Documentation :
Create documentation for processes, workflows, and solutions.
Conduct training sessions for end-users and administrators.
Continuous Improvement :
Monitor and optimize deployed solutions for performance and usability.
Stay updated on Service Now features and suggest upgrades or enhancements.
Key Skills:
Expertise in Service Now platform capabilities, modules, and integrations.
Strong understanding of business process modeling and optimization.
Proficiency in scripting languages like Java Script (used in Service Now development).
Project management and stakeholder management skills.
Analytical thinking and problem-solving abilities.
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