eJAmerica | Server Support Engineer
12 hours ago
Location : Chennai
Experience : 6+ Years
Roles and Responsibilities :
Provide Level 2 and Level 3 support for Windows-based servers, ensuring high availability, reliability, and performance.
Manage and troubleshoot server issues, including hardware, operating system, and application-related problems.
Administer and support Azure Active Directory (Azure AD) , including identity and access management, group policies, and role-based access control.
Perform server patching, updates, and maintenance tasks to ensure compliance with security standards.
Monitor server performance and proactively address potential issues using appropriate tools and methodologies.
Configure and maintain server backups, disaster recovery solutions, and failover mechanisms.
Collaborate with cross-functional teams to address escalated issues and implement solutions for complex problems.
Document incidents, resolutions, and operational procedures to ensure knowledge transfer and continuous improvement.
Participate in capacity planning, system upgrades, and server migrations to meet business needs.
Mandatory Skills :
Windows Server Administration : Expertise in managing and troubleshooting Windows Server environments (2016/2019/2022).
Azure Active Directory (Azure AD) : Proficiency in configuring and managing Azure AD, identity synchronization, and integration with on-premises AD.
Server Support (L2 & L3) : Hands-on experience in diagnosing and resolving escalated server and system-related issues.
System Monitoring Tools : Familiarity with tools such as Microsoft System Center Operations Manager (SCOM), SolarWinds, or equivalent.
Backup and Recovery : Experience with backup solutions like Veeam, CommVault, or Azure Backup.
Desired Skills :
Knowledge of virtualization platforms such as VMware or Hyper-V.
Familiarity with cloud platforms (Azure, AWS) and hybrid environments.
Scripting experience (PowerShell or Bash) for automation and task optimization.
Understanding of ITIL processes for incident, problem, and change management.
Strong communication and interpersonal skills for team collaboration and end-user support.
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