Support Engineer

1 week ago

tamil nadu, India CBTS Full time
Job Purpose The successful candidate will plan, design, implement, and manage our client’s servers and storage infrastructure (physical and virtual) according to best practices, company policy, and regulatory requirements. You will be responsible for adhering to project timelines while maintaining the highest level of accuracy, reliability, and infrastructure availability. You will develop, implement, and oversee policies and procedures to ensure consistent and repeatable practices for day-to-day operational support of physical/virtual machines running on various platforms.
Essential Functions
Participate in the daily operations, including change requests, incidents, troubleshooting, patching and monitoring of all hardware, software, and applications on various platforms (Windows, VMware, Storage, Backup, etc.) within the established Service Level Agreements (SLAs)
Recommends and implements standards and procedures improvements for the implementation and administration of physical and virtual infrastructure
Excellent working knowledge in the areas of various platforms (Operating Systems/Storage/Hardware/Hyperconverged) providing subject matter expertise
Creates and maintains operating procedures/best practices/standards related to system administration of physical and virtual infrastructure.
Maintains good working knowledge of current infrastructure and future trends.
Participate in on-call rotation for escalation support of technical issues, supporting the 24x7 operation environment
Education
Four years of University resulting in a Bachelor's Degree or equivalent job-related experience
Experience/Background
Level II – 3-5+ years; Level III – 7+ years of related technical experience required
Hands on experience managing large-scale systems/services in a heterogeneous environment
Expert knowledge of the configuration of servers, operating systems, and Cisco UCS hardware. Dell and HPe hardware is a plus
Extensive hands on experience in the configuration and management of VMware platforms (vCenter, ESXi, Replication, SRM, Orchestrator, etc). Containers platforms (Kubernetes/Docker) is a plus
Windows/Linux based server and application installation, hardening based on CIS standards and administration
Experience with storage management including Cisco MDS, Brocade SAN switches, Pure Storage, etc.
Strong experience with monitoring and managing monitoring tools (Zabbix/SCOM/vROps)
Hands on experience with AD, GPO, Exchange, PKI, ADCS, LDAP, NTP, NFS, DNS, DHCP, LVM, SAN, SCCM, WSUS, and Clustering such as Microsoft/RedHat/Veritas Clustering
Experience with backup solution such as Cohesity, NetBackup, Veeam
Highly proficiency in scripting, automation, orchestration technologies and languages such as PowerShell, Python, Ansible, Terraform
Special Knowledge/Skills
Ability to analysis and improve on existing systems and architectures.
Able to function efficiently in a multi-task environment and work under pressure.
Expert communication skills, including the ability to document and demonstrate procedures and processes.
A strong team player, strong interpersonal and team building skills
VMware, Microsoft Certifications preferred
Other industry certifications (e.g. RedHat, Storage) definite assets.
ITIL certification is preferred.

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