Technical Support Engineer

3 weeks ago

delhi, India SMC Group Full time

About the Role:

We are looking for a skilled and experienced Technical Support Engineer to join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong communication skills, technical knowledge, and a commitment to continuous learning and improvement.

Key Responsibilities:

  • Customer Support : Provide prompt, accurate, and courteous technical support via phone, email, and chat to troubleshoot and resolve issues.
  • Issue Diagnosis and Resolution : Identify and analyze the root cause of problems, and provide effective solutions to resolve software, hardware, or network-related issues.
  • Product Knowledge : Develop an in-depth understanding of the company’s products, services, and technology to assist customers effectively.
  • Escalation Management : Collaborate with cross-functional teams, escalating issues when necessary to ensure timely resolution.
  • Documentation : Maintain accurate and detailed records of customer interactions and issues in the ticketing system, including troubleshooting steps and resolutions.
  • Continuous Improvement : Actively participate in training sessions, knowledge-sharing activities, and process improvements to enhance team efficiency.
  • Customer Education : Guide customers on best practices, preventive measures, and product features to enhance their experience and usage.
  • Reporting : Generate regular reports on technical support metrics, common issues, and resolution times to improve service standards.

Key Qualifications:

  • Experience : 4+ years of experience in a technical support or similar role.
  • Technical Proficiency :
  • Operating Systems : Familiarity with Windows, macOS, and Linux.
  • Networking : Knowledge of basic networking concepts (e.g., TCP/IP, DNS, VPN).
  • Software/Hardware Troubleshooting : Proficiency in diagnosing and resolving issues related to software applications, hardware, and devices.
  • Databases : Basic knowledge of databases and SQL queries.
  • Cloud Services (Optional) : Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus.
  • Tools : Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
  • Problem-Solving : Strong analytical and troubleshooting skills with the ability to think critically.
  • Communication : Excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Adaptability : Ability to work in a fast-paced, dynamic environment with shifting priorities.
  • Certifications : Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL) are a plus.

Preferred Skills:

  • Customer-Centric Mindset : Passionate about delivering exceptional service and support.
  • Project Management : Experience in managing or assisting with technical projects is advantageous.
  • Technical Writing : Ability to create detailed and easy-to-understand support documentation.

  • Tek Support | Manufacturing Engineer | delhi

    6 days ago

    delhi, India Tek Support Full time

    Job Title: Manufacturing Engineer Location: Hyderabad Technical Skills: Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.) Project Management, Data Analysis, Root Cause Analysis Support New Capital Introduction (NCI) activities. Support daily continuous improvement activities. Design new tooling to resolve assembly process...

  • Technical Support Engineer

    2 weeks ago

    Delhi, Delhi, India ClearTrail Technologies Full time

    Job Title**Technical Support Engineer**Job SummaryClearTrail Technologies is seeking a highly skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing technical support and implementation services for our Software and Hardware Infrastructure solutions.Key ResponsibilitiesProvide technical support and assistance...

  • Technical Support Engineer

    2 weeks ago

    delhi, India Kitecyber Full time

    Company Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Technical Support Engineer

    2 weeks ago

    delhi, India Kitecyber Full time

    Company Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Technical Support Engineer

    1 month ago

    Delhi, India JoVE Full time

    JoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical Support Engineer

    2 weeks ago

    delhi, India Recro Full time

    About the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical support engineer

    2 weeks ago

    Delhi, India Recro Full time

    About the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical Support Engineer

    2 months ago

    delhi, India Inspiredge IT Solutions Full time

    Role: Technical Support Engineer Experience: 3+ years Location: Hyderabad/Vizag Role Overview: The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration. The role...

  • Manufacturing Engineer

    6 days ago

    Delhi, India Tek Support Full time

    Job Title: Manufacturing EngineerLocation: HyderabadTechnical Skills:Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.)Project Management, Data Analysis, Root Cause AnalysisSupport New Capital Introduction (NCI) activities.Support daily continuous improvement activities.Design new tooling to resolve assembly process...

  • Technical Support Engineer

    3 weeks ago

    Delhi, India SMC Group Full time

    About the Role:We are looking for a skilled and experiencedTechnical Support Engineerto join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong communication...

  • Staffing Support India | Mechanical Engineer

    5 days ago

    new delhi, India Staffing Support India Full time

    HIRING FOR A US COMPANY // NIGHTSHIFTPosition:Mechanical Engineer / Draftsman – Medical Device Product DevelopmentLocation :Kirti Nagar (On-Site)About Us :We are a leader in themedical device industry, committed to enhancing patient care through cutting-edge technology and design.Position Summary:We are seeking an experienced, detail-oriented Mechanical...

  • Technical Support Engineer

    2 weeks ago

    delhi, India Arup Full time

    Job Title: Technical support engineer-Electronics simulations (High Frequency) Location: Delhi NCR/Bangalore/Pune Summary / Role Purpose: Join the Arup technical team in Gurgaon to partner with our customers to engineer what‘s ahead, solve their real-world engineering problems, deploy Ansys software in their design workflows, and grow Ansys’ business....

  • Technical Support Engineer

    2 weeks ago

    delhi, India Arup Full time

    Job Title: Technical support engineer-Electronics simulations (High Frequency) Location: Delhi NCR/Bangalore/Pune Summary / Role Purpose: Join the Arup technical team in Gurgaon to partner with our customers to engineer what‘s ahead, solve their real-world engineering problems, deploy Ansys software in their design workflows, and grow Ansys’ business. As...

  • Technical Support Engineer

    3 weeks ago

    delhi, India SMC Group Full time

    About the Role:We are looking for a skilled and experienced Technical Support Engineer to join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong communication...

  • Technical Support Engineer

    3 weeks ago

    Delhi, India SMC Group Full time

    About the Role: We are looking for a skilled and experienced Technical Support Engineer to join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong communication...

  • Technical Support Engineer

    3 weeks ago

    Delhi, India SMC Group Full time

    About the Role:We are looking for a skilled and experienced Technical Support Engineer to join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong communication...

  • Customer Technical Support Engineer

    2 months ago

    delhi, India Kitecyber Full time

    Company Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Customer Technical Support Engineer

    2 weeks ago

    delhi, India Kitecyber Full time

    Company DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Customer Technical Support Engineer

    2 months ago

    delhi, India Kitecyber Full time

    Company Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Staffing Support India | Mechanical Engineer

    2 weeks ago

    new delhi, India Staffing Support India Full time

    HIRING FOR A US COMPANY // NIGHTSHIFT Position: Mechanical Engineer / Draftsman – Medical Device Product Development Location : Kirti Nagar (On-Site) About Us : We are a leader in the medical device industry , committed to enhancing patient care through cutting-edge technology and design. Position Summary: We are seeking an experienced, detail-oriented...