Customer Technical Support Engineer
2 months ago
Company Description
Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise appliances, resulting in cost savings for our customers. Visit www.kitecyber.com to learn more about how we simplify security solutions.
Role Description
This is a full-time remote role for a Customer Technical Support Engineer at Kitecyber. The role involves providing technical support, troubleshooting, and ensuring customer satisfaction. The Engineer will be responsible for handling customer service inquiries and supporting the implementation of our SSE solution.
Qualifications
Technical Support and Troubleshooting skills
Analytical Skills for problem-solving
Customer Support and Customer Service experience
Excellent communication and interpersonal skills
Ability to work independently and remotely
Experience in device management and knowledge of Windows, Mac and Linux is a plus
Experience in network security tools is a plus
Knowledge of solutions like Zscaler, Netskope, Sophos, Carbon black is a plus
Bachelor's degree in Computer Science, IT, or related field
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