Business operations analyst

1 week ago

Chennai, India Positka Full time
Background
Positka is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides a broad range of outcome-based offerings across cybersecurity and IT operations.
Positka are looking for highly motivated and exceptionally driven people to join their fast-growing technology practice. On offer is an opportunity to be part of an entrepreneurial journey, to work with the best professionals in the world and to achieve outstanding financial rewards. Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects.
Role Description
·        Lead the coordination and planning of sales operations activities, ensuring seamless integration across departments and alignment with business objectives.
·        Identify areas for operational improvement and implement strategies to optimize processes, streamline workflows, and remove bottlenecks to enhance overall efficiency and effectiveness.
·        Serve as the primary liaison between leadership, sales, marketing, finance, project teams and others. Foster strong communication and collaboration to ensure smooth operational flow.
·        Oversee the entire bid management process, ensuring seamless coordination from RFP receipt to proposal submission. Manage timelines, allocate resources effectively, and ensure all deliverables meet organizational standards and client requirements.
·        Collect, analyse, and interpret data related to sales pipelines and bid activities. Prepare regular reports and presentations to provide actionable insights and recommendations for continuous improvement.
·        Oversee the allocation and management of inventory, including laptops and other business assets.
·        Guide and mentor new team members during their onboarding process, including asset allocation, ID provisioning, and role familiarization.
·        Act as the critical point of escalation for any operational roadblock or issues, using problem-solving skills to find and implement solutions quickly and effectively.
·        Ensure that all operational activities and bids are properly documented and compliant with internal policies and industry regulations. Assist in creating and updating SOPs, templates, and other process documentation.
·        Build and maintain strong relationships with key internal and external stakeholders, including clients, vendors, and other departments, to ensure alignment and meet operational goals.
Experience, skills, education
·        Bachelor/master’s degree in business, Operations Management, Sales, or a related field.
·        Minimum of 4-5 years of experience in sales operations, bid management, general administration & others. Demonstrated expertise in managing bid, and billing processes is highly desirable and will be considered a significant advantage.
·        Strong analytical and problem-solving skills. Excellent leadership, communication, and interpersonal skills, with a proven ability to manage a team and collaborate cross-functionally.
·        Skilled in recognizing operational inefficiencies and driving process optimization to enhance workflow, productivity, and overall performance.
·        Proven experience managing multiple tasks, projects, and deadlines in a fast-paced environment while maintaining high standards of quality and team cohesion.
·        The ability to independently, proactively, and effectively prioritize and manage multiple tasks.
·        Ability to maintain a friendly, upbeat, and professional demeanor.
·        Technical proficiency in Microsoft 365 tools, with the ability to independently manage processes like employee on boarding and other operational tasks efficiently is a plus.
·        Ability to organize, facilitate, and participate in client and partner meetings or events, representing the organization professionally and effectively.
·        Fluent in both written and spoken English, with excellent communication skills.
Career Path: This role offers a strong foundation in sales operations, bid management, office administration, & others. It prepares candidates for leadership roles like Sales Ops Team Lead or Operations Manager by building skills in collaboration, decision-making, and efficiency. With opportunities to work closely with senior leadership, department heads, and other senior individuals, this role is a steppingstone toward broader operational leadership and strategic roles.
Location
-         The location of the role is Chennai (On-site).
-         Ability and willingness to travel will be essential.
Remuneration : Competitive to the market.
Contact :

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