L3 production Support

2 days ago

Delhi, India Ekfrazo Technologies Private Limited Full time

Role: L3 support (Technical Specialist – Technical Support Engineer)YOE- 6 - 8CTC - 16LPANotice period - ImmediateMode: WFO, MumbaiPrimary Responsibilities:A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.Key Technical Skills –What you’ll do:Documenting incidents, runbooks, and incident response reportWriting postmortem reportEnsure proper logging, monitoring and alertingChange management and maintain an Incident management system.Drive root cause analysis exercise for issuesAdopting Site Reliability Engineering practices in the groupTailoring processes to manage time-sensitive issues and bring them to appropriate closure.Owning end-to-end availability and performance of mission-critical services and buildingAutomation to prevent the recurrence of the problem.Key Responsibilities:Works with cross-product teams to ensure the high availability of the system.Experience in at least one of the following languages and willingness to learn new ones: Bash,Php, GolangAbility to identify system bottlenecks and recommend solutions to solve the availability issue.Proven expertise in system-level debuggingWorking experience in building massively scalable high-performance servicesStrong Linux systems knowledgeGuide new SRE engineers on aspects of system debugging.Hands-on experience working with AWS systems and components.List of tools we are using internally:Thread Dump AnalysisHeap Dump AnalysisGC logs AnalysisKnowledge of Java Virtual Machine (JVM) tuningKnowledge of Tomcat, IBM WAS and WeblogicMultiple scripting/programming languages: PHP, GoLang, ScalaMonitoring: Grafana, ELK AWS cloud watch, and other internal toolsDocumentation and Ticketing: Jira and ConfluenceQualification:Bachelor's degree in computer science or equivalent fieldWorking experience in building massively scalable high-performance servicesExcellent written and verbal skill

  • L3 Support Lead

    2 weeks ago

    New Delhi, India Tech Mahindra Full time

    Title: L3 Support Lead - Java, SQL, MavenExperience:7+ years Location: Pune, Hyderabad & Bangalore Domain: Banking NP: Short Joiner within 20 daysRole Overview: We are seeking a highly skilled and proactive L3 Support Engineer to join our technical operations team. The ideal candidate will have strong hands-on experience in Java, SQL, and Maven, and will be...

  • L3 Support Lead

    1 week ago

    New Delhi, India Tech Mahindra Full time

    Title: L3 Support Lead - Java, SQL, MavenExperience:7+ yearsLocation: Pune, Hyderabad & BangaloreDomain: BankingNP: Short Joiner within 20 daysRole Overview:We are seeking a highly skilled and proactive L3 Support Engineer to join our technical operations team. The ideal candidate will have strong hands-on experience in Java, SQL, and Maven, and will be...

  • L3 Support Engineer

    2 days ago

    Delhi, India Intellect Design Arena Ltd Full time

    Job Title:L3 Support Engineer – Java & OracleExperience:3.5 to 7 yearsLocation:HyderabadWork Mode:Hybrid / WFO (as per shift requirement)Shift:Rotational / Regional (covering Australia & Africa time zones)Job Summary:We are looking for ahands-on L3 Support Engineerexperienced inJava-based application support and Oracle backend debugging. The role involves...

  • System Engineer L3 Support

    3 weeks ago

    Delhi, India Netsmore Technologies Full time

    L3 Systems Engineer (Remote)Experience: 5 to 10 yearsSkills: AWS Cloud infra experience + Okta are must.Overview:The L3 Systems Engineer role is more engineering-focused than traditional system admin roles. It blends AWS design, implementation, SaaS administration, on-prem oversight, and technical leadership. This role also acts as escalation for L2s and is...

  • System engineer l3 support

    3 weeks ago

    Delhi, India Netsmore Technologies Full time

    L3 Systems Engineer (Remote)Experience: 5 to 10 yearsSkills: AWS Cloud infra experience + Okta are must.Overview:The L3 Systems Engineer role is more engineering-focused than traditional system admin roles. It blends AWS design, implementation, Saa S administration, on-prem oversight, and technical leadership. This role also acts as escalation for L2s and is...

  • L3 Support Engineer

    19 hours ago

    New Delhi, India Intellect Design Arena Ltd Full time

    Job Title:L3 Support Engineer – Java & OracleExperience:3.5 to 7 years Location:Hyderabad Work Mode:Hybrid / WFO (as per shift requirement) Shift:Rotational / Regional (covering Australia & Africa time zones) Job Summary: We are looking for ahands-on L3 Support Engineerexperienced inJava-based application support and Oracle backend debugging. The role...

  • L3/L4 -Infra Support

    2 weeks ago

    New Delhi, India Best Infosystems Ltd. Full time

    L3/L4 -Infra Support_Full-Time_ChennaiJob Tittle: L3/L4 -Infra SupportJob Type: Full-TimeExperience: 8+ yearsLocation: ChennaiShift Timing: 6pm -3amJob Description :We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and optimizing our...

  • MS Teams L3 Support

    3 weeks ago

    Delhi, India FR Consultancy (Middle East) Full time

    Role: MS Teams - L3 SupportLocation: Riyadh, Saudi (Onsite)Type: Full time – PermVisa: Sponsored incl. Family members, Insurance and other benefitsExperience: 7+ yearsNotice period: 45 days max.Requisites:- Provide L3-level support in a mission-critical banking environment.- Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for...

  • Senior Support Manager- L3 Network

    3 weeks ago

    New Delhi, India TECEZE Full time

    Job Title: Senior Support Manager – Network L3Location: Mumbai & PuneDuration : FulltimeExperience Required: 8–10 yearsJob Description:We are seeking a highly skilled Senior Support Manager – Network L3 to lead and manage network support operations within our IT Infrastructure team. The role involves providing advanced technical support, managing...

  • Senior Support Manager- L3 Network

    4 weeks ago

    New Delhi, India TECEZE Full time

    Job Title:Senior Support Manager – Network L3 Location:Mumbai & Pune Duration :Fulltime Experience Required:8–10 yearsJob Description: We are seeking a highly skilledSenior Support Manager – Network L3to lead and manage network support operations within our IT Infrastructure team. The role involves providing advanced technical support, managing...