L3 Support Engineer

13 hours ago

New Delhi, India Intellect Design Arena Ltd Full time

Job Title:L3 Support Engineer – Java & OracleExperience:3.5 to 7 years Location:Hyderabad Work Mode:Hybrid / WFO (as per shift requirement) Shift:Rotational / Regional (covering Australia & Africa time zones) Job Summary: We are looking for ahands-on L3 Support Engineerexperienced inJava-based application support and Oracle backend debugging. The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers acrossAustralia and Africaregions. Key Responsibilities: ProvideL3 production supportfor enterprise applications built on Java and Oracle. Investigate and debug issues in real-time; performroot cause analysisand permanent fixes. Collaborate with L2 and development teams to triage, reproduce, and resolve incidents. Performminor Java code changesand database script updates when required. Monitor application logs, database performance, and system health to prevent recurrence. Manage communication with customers in Australia/Africa regions during support hours. Maintain issue documentation, knowledge base updates, and escalation procedures. Work on aweekly shift rosterto ensure 24x7 regional coverage. Required Skills & Experience: 3.5–7 years of experience inJava application supportorL3 technical support. Strong inCore Java,JDBC,exception handling, and debugging. Hands-on withOracle DB– writing queries, analyzing logs, troubleshooting data issues. Familiarity withlog analysis tools,application servers (Tomcat/WebLogic), andshell scriptingis a plus. Excellent problem-solving, communication, and cross-team collaboration skills. Flexible to work in shifts coveringAustralia & African time zones(approx. 9 AM–6 PM IST and rotational coverage). Good to Have: Experience inincident managementandITIL processes. Exposure toproduction monitoring tools(e.g., Splunk, Kibana, AppDynamics). Experience supporting financial or enterprise-grade systems.

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