
Senior Analysis Analyst
1 week ago
IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)
- expérience Oracle SBC, Kurmi, Clobba (Codesoft)
- Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment.
- Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics
- BAU support operations in Voice Domain
- Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution
- Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain
- Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
- Proposes solution alternatives, provide impact analysis for any technical changes.
- ITIL and Change Management experience
- Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle
Knowledge on Traffic analysis tools: Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC
- Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
Working experience on Oracle SBC's
- Good knowledge Video endpoints (Cisco kit, Room Bar, etc)
- Technical knowledge of Network and Telecom infrastructure.
- Knowledge on Traffic analysis tools: ITIL and Change Management experience.
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