Senior Windows Desktop Engineer

5 days ago

Mumbai, India Pepper Advantage Full time
Monitor, maintain, and troubleshoot IT infrastructure including servers, desktops, laptops, switches, routers, and firewalls.
Provide Level 1 and Level 2 support for hardware, software, and network-related issues.
Install, configure, and upgrade operating systems and software applications.
Ensure regular data backup and system recovery processes are in place and functioning.
Maintain IT inventory and ensure accurate asset tracking and documentation.
Coordinate with vendors for IT asset procurement, AMC, and support escalations.
Assist in implementation of new IT infrastructure projects or system upgrades.
Ensure adherence to IT policies and security best practices.
Manage and maintain outbound/inbound dialer systems (predictive, preview, progressive) including configuration, campaign setup, monitoring, and performance optimization.
Troubleshoot dialer-related issues and coordinate with telephony vendors to ensure minimal downtime and call center productivity.

Bachelor’s degree in Information Technology, Computer Science, or related field.
~3–5 years of experience in IT support or infrastructure management.
~ Strong knowledge of Windows OS, networking concepts, and system hardware.
~ Hands-on experience with ticketing systems and remote support tools.
~ Proficiency in MS Office; Our mission is to help people succeed. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.

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