Salesforce business analyst

1 month ago

Gurgaon, India Capital Numbers Full time
We are seeking a Certified Salesforce Business Analyst to join our dynamic team. The ideal candidate will have a strong understanding of Salesforce functionality, excellent analytical skills, and the ability to translate business requirements into effective solutions. As a key player in the organization, you will work closely with stakeholders to identify business needs, optimize Salesforce processes, and enhance the overall efficiency of our Salesforce ecosystem.
Key Responsibilities:
- Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document detailed business requirements.
- Process Improvement: Identify opportunities for process improvement and optimization within the Salesforce platform to enhance business workflows.
- Solution Design: Work with technical teams to design Salesforce solutions that meet business requirements, ensuring scalability and usability.
- Data Analysis & Reporting: Analyze data trends, generate reports, and provide actionable insights to support decision-making processes.
- User Training: Facilitate training sessions and develop training materials to ensure end users understand and effectively utilize Salesforce functionality.
- Testing & Validation: Assist with user acceptance testing (UAT), ensure the system meets business needs, and validate changes made to the platform.
- Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring smooth communication and alignment on project goals.
- Documentation: Maintain and update Salesforce documentation, including process flows, business requirements, and technical specifications.
Required Qualifications:
- Certified Salesforce Administrator or Salesforce Business Analyst certification.
- Bachelor’s degree in Business, Information Technology, or a related field.
- 3+ years of experience as a Business Analyst focusing on Salesforce CRM.
- Strong understanding of Salesforce architecture, objects, data models, and workflows.
- Proficient in writing detailed requirements, user stories, and use cases.
- Experience with Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and ability to work collaboratively with cross-functional teams.
Preferred Qualifications:
- Experience with Salesforce Lightning interface and custom development (APEX, Visualforce).
- Familiarity with Agile methodology and tools like Jira or Trello.
- Experience with Salesforce integrations using APIs and middleware.
- Strong knowledge of Salesforce reports and dashboards.

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