Cognos tm1 incident coordinator

1 month ago

Hyderabad, India EverestDX Inc Full time
About the Company:
Everest DX – We are Digital Platform Services company, headquartered in Stamford. Our Platform/Solution includes Orchestration, Intelligent operations with BOTs’, AI-powered analytics for Enterprise IT. Our vision is to enable Digital Transformation for enterprises to deliver seamless customer experience, business efficiency and actionable insights through an integrated set of futuristic digital technologies.
Digital Transformation Services - Specialized in Design, Build, Develop, Integrate, and Manage cloud solutions and modernize Data centers, build a Cloud-native application and migrate existing applications into secure, multi-cloud environments to support digital transformation. Our Digital Platform Services enable organizations to reduce IT resource requirements and improve productivity, in addition to lowering costs and speed digital transformation.
Digital Platform - Cloud Intelligent Management (Ci M) - An Autonomous Hybrid Cloud Management Platform that works across multi-cloud environments. helps enterprise Digital Transformation get most out of the cloud strategy while reducing Cost, Risk and Speed. For more information, please visit .
Notice Period: Immediate or 15 days.
Work Location: Hyderabad, Telangana (Work from office)
Job Description: and Qualification required:
Accountabilities
The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.
Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake
Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
Act as a resolver and communicate with the customer as required.
He is a member of a technical, operations, or application management team or supplier.
Monitor the team’s tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
Handle tickets escalations to the Service Controller.
Key Skill Required
University education (BS /BA level) or equivalent work experience
7+ Year of experience in TM1 Cognos Planning Analytics
Minimum of 10+ years of Information Technology or business experience
Technical Skills
IBM Planning Analytics Modeler
IBM Planning Analytics Turbo-Integrator
IBM Planning Analytics Rules and Feeders
IBM Planning Analytics Dimensions and Cubes
IBM Planning Analytics Excel PAf E
SQL, My SQL
ODBC driver
SAP exposure
Service Now, Jira or other ticketing tools
Non-Technical Skills:
Strong development background with minimum 5 years’ experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component.
Understanding of the Financial Closing and Forecasting process.
Knowledge of Project Management.
Knowledge of ITIL methodology.
Strong Interpersonal and Communication skills.
Good verbal and written Communication.
Strong Stakeholder management.
Team Management.
Portfolio Management.
Self-motivation and ability to stay focused.
Job Type: Fulltime
Equal Opportunity & Diversity Statement
At Everest DX, we are proud to be an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability.
Everest DX is an equal opportunity employer, dedicated to diversity and inclusion in every aspect of our workplace.

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