Customer Care Executive

4 days ago


Thiruvananthapuram, Kerala, India Ridinglight Full time
Company Description Ridinglight is a forward-thinking IT consulting and services company dedicated to driving change through technology and innovation. We specialize in Managed Mobile App Development and custom software application development, helping organizations achieve business excellence with robust and scalable solutions. Our focus on client needs and satisfaction ensures quality and timely delivery of business-ready web applications. Our core values include a customer-first approach, creativity and innovation, collaboration, trustworthiness, and accountability.

Title : Application Support Executive

Reports To : Customer Service Manager

Trivandrum/ Remote with travel on demand.

An Application Support Executive is responsible for providing support for software applications and assisting users in resolving issues. They engage with customers to identify problems and collaborate with other teams to enhance the software. 

Provide support for software applications, addressing user queries and resolving issues efficiently.

· Collaborate with customers and software development teams to enhance application functionality and performance.

· o Any Graduation in computer science or information technology

· Experience:

o 0 to 1 years in any software development activities

· o Knowledgeable in software development principles and methodologies

o Understanding of customer service operations

o Familiarity with software quality assurance

o Creative approach

o Time management

· o Knowledge of programming languages such as Java, C++, Python

o Knowledge of DBMS & RDBMS, writing SQL queries

o Knowledge of Microsoft 365 / Google Workspace

o Willingness to travel when necessary

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