Assistant Insurance Manager

Assistant Manager

Assistant Manager, Service Delivery, India | Night Shift Only

Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager.

Ideal candidates will have experience in:

US Mortgage

US Insurance

US Process

International BPO Operation Non-voice process.

Assistant Managers

Deputy Managers

Service Delivery Unit / SDU

In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.

~ In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce.

~ Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met.

~ Identify and lead the department, division or company level projects to realize corporate goals and strategies.

Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.

~ Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.

~ Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.

~ Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.

~ Minimum Qualifications: Graduation Major N/A

Manages for effective performance and develop staff

ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.

500/5000 Fastest Growing Private Companies annually since 2009.

Over 12,500+ ReSource Pro employees provide dedicated support to more than 500+ insurance organizations, consistently achieving a 96% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020

EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021

Shift Timings:

Night Shift Only | Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - , India

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