ITSM Platform Consultant
2 weeks ago
Job Title - ITSM Platform ConsultantJob Type - On-SiteJob Location - Saudi ArabiaExperience - 5+ YearsJob Summary -We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and business needs. This role will support the design, deployment, and continuous improvement of ITSM processes and tools.Key Responsibilities:Design, configure, and implement ITSM solutions across various modules such as Incident, Problem, Change, Service Request, Asset, CMDB, and Knowledge Management.Translate business requirements into ITSM system configurations and workflows.Collaborate with cross-functional teams to gather requirements and improve service delivery processes.Customize dashboards, reports, and performance analytics to provide actionable insights to stakeholders.Ensure alignment with ITIL framework and best practices.Integrate the ITSM platform with third-party systems and tools (e.g., monitoring, CMDB, DevOps).Provide user training and technical documentation.Support platform upgrades, patching, and release management.Troubleshoot and resolve system issues and service disruptions.Maintain platform security, roles, and permissions according to compliance standards.Required Skills and Qualifications:Bachelor's degree in Computer Science, Information Systems, or related field.5+ years of experience working with ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell, Ivanti, Freshservice).Strong understanding of ITIL v3 or ITIL 4 framework.Proven experience in ITSM tool implementation and process design.Experience in scripting (JavaScript, PowerShell, Python, or relevant scripting language).Knowledge of REST/SOAP integrations.Excellent analytical, problem-solving, and communication skills.Ability to work independently and as part of a team.Preferred Qualifications:ITIL Foundation or higher certification.Platform-specific certifications (e.g., ServiceNow Certified System Administrator or Implementation Specialist).Experience with Agile/Scrum methodologies.Familiarity with automation and orchestration tools.
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ITSM Platform Consultant
2 weeks ago
Bengaluru, Karnataka, India AvanteNow Full timeJob Title -ITSM Platform ConsultantJob Type -On-SiteJob Location -Saudi ArabiaExperience -5+ YearsJob Summary -We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and business...
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Itsm Platform Consultant
4 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeJob Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
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Itsm Platform Consultant
4 weeks ago
Bengaluru, India AvanteNow Full timeJob Title - ITSM Platform Consultant Job Type - On-Site Job Location - Saudi Arabia Experience - 5+ Years Job Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
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Itsm platform consultant
3 weeks ago
Bengaluru, India AvanteNow Full timeJob Title - ITSM Platform ConsultantJob Type - On-SiteJob Location - Saudi ArabiaExperience - 5+ YearsJob Summary - We are seeking an experienced ITSM Platform Consultant to join our IT Service Management team. The ideal candidate will be responsible for implementing, configuring, and optimizing our ITSM platform to align with ITIL best practices and...
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ITSM Automation Consultant
2 hours ago
Bengaluru, Karnataka, India Infosys Full time ₹ 12,00,000 - ₹ 24,00,000 per yearResponsibilitiesKey Responsibilities:Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC HelixLeverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliabilityIntegrate and automate service management processes across incident, change, problem, and asset...
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ServiceNow ITSM Consultant
1 week ago
Bengaluru, India Talent Worx Full timeTalworx is an emerging recruitment consulting and services firm, we are hiring for our client which is a leading big 4 consulting firm of the world, ITSM (Integrations, Scripting, Flow Designer, Request Catalog) Min. 2-13 years of experience , 2 -3 years of ITSM and integration experiences Must have - Implementation experience on Discovery & Service Mapping...
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ITSM Automation Consultant
1 week ago
Bengaluru, India Infosys Full timeJob Description Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable...
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Itsm business process consultant
3 weeks ago
Bengaluru, India AvanteNow Full timeJob Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM...
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ITSM Business Process Consultant
2 weeks ago
Bengaluru, India AvanteNow Full timeJob Title - ITSM Business Platform ConsultantJob Type - On - SiteJob Location - Saudi ArabiaJob Description -We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM strategies...
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Principal Lead- Service Now ITSM Consultant
4 weeks ago
Bengaluru, India Black And White Business Solutions Full timeJob Description Black And White Business Solutions is actively seeking an experienced and driven Principal Lead - ServiceNow ITSM Consultant at an Architect Level. This pivotal role demands specialized expertise in the IT Service Management (ITSM) module of ServiceNow. The ideal candidate will play a crucial role in driving the strategic direction,...
