IT Support Specialist

1 month ago

gurugram, India Galytix Full time

Business Overview:


Galytix “GX” is a banking and insurance industry- specialized generative AI language model. GX empowers credit analysts and claims managers with a Personalized AI Assistant delivering a step-change in their productivity and decision making. GX is fed by sector-specific data and knowledge and easily adaptable through ontology layer to reflect institution-specific rules and governance.


Experience: 4-5 Years


Job Description:


  • User Support: Provide technical support to end users, including troubleshooting and resolving issues related to Azure AD, O365, device management, and general software/hardware issues.
  • System Monitoring: Monitor the health and performance of IT systems, ensuring the availability and security of cloud services (Azure, AWS) and on-premises infrastructure.
  • Script Automation: Create and maintain scripts in PowerShell and Bash to automate routine tasks such as user provisioning, system updates, and backups.
  • Cloud Resource Management: Use Terraform and other IaC tools to deploy, manage, and scale cloud infrastructure resources across AWS and Azure environments.
  • Device Management: Assist with device enrollment in MDM solutions, ensuring devices are secure and compliant with company policies.
  • Network Support: Troubleshoot basic networking issues, including connectivity problems and configuration of firewalls, switches, and routers.
  • System Maintenance: Perform regular updates and maintenance on Linux and Windows systems to ensure they are secure and running efficiently.
  • Documentation: Maintain accurate documentation of IT processes, troubleshooting guides, and cloud infrastructure configurations.


Key Skills:


  • Azure Active Directory: User management, security settings, software installation, end-user troubleshooting.
  • Microsoft O365: Admin support for Exchange, Teams, SharePoint.
  • Device Enrollment: MDM solutions, device security.
  • Scripting: PowerShell, Bash, and Linux shell scripting.
  • Basic Networking: Connectivity troubleshooting, basic configurations.
  • Operating Systems: Support for Linux and Windows.
  • Cloud Services: Familiarity with AWS, Azure.
  • Infrastructure as Code (IaC): Experience with Terraform for provisioning and managing cloud resources.
  • Automation: Ability to automate tasks using scripting and IaC tools.

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