Customer Success Manager

7 hours ago

Delhi, Delhi, India Fundamento Full time

Sr. Solutions Architect

South Delhi (Work from Office) | Full-Time 

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview 

As part of the Solutioning team, you will work closely with new customers to understand their needs, design tailored solutions, and drive successful implementations. This role goes beyond product adoption- you will create measurable business impact and become the reason customers move from pilot to long-term partnership. It's a customer-facing role that demands ownership, problem-solving, and a strong grasp of both AI and financial services. Agility and proactiveness are key to thriving here.

Key Responsibilities

As a senior implementation and solutioning manager, you will be responsible for:

  • Engage with enterprise customers during pre-sales and pilot phases to understand their business needs and design tailored solutions.
  • Translate customer use cases into clear implementation plans, call flows, and customer journeys.
  • Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.
  • Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
  • Build and nurture strong customer relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
  • Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.

Who We're Looking For

  • 4–7 years of experience in solutioning, implementation,

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