Technical Consultant

1 week ago


Delhi, India Careerwise Full time

Job Summary:We are seeking a highly skilled and experiencedServiceNow Technical Consultantto join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.Key Responsibilities:Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements.Architect and implement solutions leveraging:App Engine EnterpriseITSM/CMDB,includingITSM ProandITSM Pro PluswithGenerative AI capabilitiesSelf-Service modules , includingHRSD ProandWorkplace Service Delivery Pro(letters, talent profiles, policies, requests, and desk booking).Integration Hub Starterfor building and managing integrations with third-party systems.IT Asset Management (ITAM,)includingSAM ProandHAM Pro .IT Operations Management (ITOM)for discovery, event management, and operational intelligence.Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions.Provide technical leadership and mentorship to junior developers and consultants.Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations.Required Qualifications:8+ years of experience in ServiceNow platform development and architecture.Proven hands-on expertise with the following ServiceNow modules: App Engine Enterprise, ITSM Pro/Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.Strong understanding of CMDB, service catalog, and knowledge management.Experience with ServiceNow’s Generative AI features is highly desirable.Proficiency in JavaScript, Glide API, and Flow Designer.ServiceNow Certified Implementation Specialist certifications in relevant modules preferred.Excellent communication, client-facing, and stakeholder management skills.Preferred Certifications:Certified ServiceNow System AdministratorCertified Implementation Specialist – ITSM, HRSD, ITOM, ITAMApp Engine Developer or Architect certificationServiceNow Certified Technical Architect (CTA) is a plus



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