Technical consultant

3 weeks ago

Delhi, India Careerwise Full time

Job Summary:We are seeking a highly skilled and experienced Service Now Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of Service Now modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade Service Now solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.Key Responsibilities:- Lead the design and development of Service Now workflows, applications, and integrations aligned with business requirements.- Architect and implement solutions leveraging:- App Engine Enterprise- ITSM/CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities- Self-Service modules, including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking).- Integration Hub Starter for building and managing integrations with third-party systems.- IT Asset Management (ITAM,) including SAM Pro and HAM Pro.- IT Operations Management (ITOM) for discovery, event management, and operational intelligence.- Collaborate with cross-functional teams to gather requirements and translate them into scalable Service Now solutions.- Provide technical leadership and mentorship to junior developers and consultants.- Ensure adherence to best practices, coding standards, and governance frameworks in all Service Now configurations and customizations.Required Qualifications:- 8+ years of experience in Service Now platform development and architecture.- Proven hands-on expertise with the following Service Now modules: App Engine Enterprise, ITSM Pro/Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.- Strong understanding of CMDB, service catalog, and knowledge management.- Experience with Service Now’s Generative AI features is highly desirable.- Proficiency in Java Script, Glide API, and Flow Designer.- Service Now Certified Implementation Specialist certifications in relevant modules preferred.- Excellent communication, client-facing, and stakeholder management skills.Preferred Certifications:- Certified Service Now System Administrator- Certified Implementation Specialist – ITSM, HRSD, ITOM, ITAM- App Engine Developer or Architect certification- Service Now Certified Technical Architect (CTA) is a plus

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