Grievance Officer
5 hours ago
Job Title : Grievance OfficerCompany: Hoora TechnologiesLocation: Nagpur (In-office)Experience: 8+ years in Legal, Compliance, or Grievance ManagementEmployment Type: Full-time (On-Site)Key Responsibilities:Grievance Resolution & MeditationPre-Litigation Resolution: Build and manage the end-to-end grievance resolution mechanism focused on achieving out-of-court settlements and mediation . The key goal is to solve the case inside the room, not in the courts .Team Building: Recruit, train, and lead a dedicated team to efficiently handle and track consumer, partner, and vendor grievances across all service verticals (B2C, D2C, Insurance).Process Ownership: Define clear Standard Operating Procedures (SOPs) for logging, tracking, investigating, and resolving grievances rapidly and effectively.2. Legal Prevention and ComplianceCriminal Law Focus: Apply expertise in Criminal Law to anticipate, investigate, and proactively resolve complex issues related to partner conduct, operational safety, and consumer complaints that carry high legal risk.Proactive Vetting: Advise on preventive measures in hiring (e.g., background verification protocols, contractual clauses) for field staff, service partners, and vendors to mitigate fraud and misconduct risk.Expansion Advisory: Provide immediate legal consultation on regulatory risks and compliance requirements during the launch of new business verticals and expansion projects .3. Operational IntegrationHyper-local Strategy: Leverage experience or knowledge from large hyper-local or marketplace models (e.g., Zomato, Swiggy, Urban Company, Ola/Uber ) to design scalable grievance systems that match Hoora's speed and operational complexity.Reporting: Maintain detailed documentation of all grievance patterns and outcomes, translating recurring issues into actionable policy changes for the leadership team.Ideal Candidate ProfileLegal Qualification (Mandatory): Must possess a formal LLM and LLB degree .Specialization (Mandatory): Specialized experience or demonstrated expertise in Criminal Law is essential for managing high-risk operational disputes.Experience: 7+ years of experience in legal practice, compliance, or grievance management, ideally within a high-volume, customer-facing business.Hyper-local Acumen: Experience or clear understanding of the operational risks and grievance patterns typical of hyper-local, logistics, or on-demand service platforms.Resolution Focus: Proven track record in successfully mediating, negotiating, and achieving pre-litigation settlement and resolution of complex disputes.Leadership: Ability to autonomously build and lead a new strategic function within a fast-paced technology company.
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Grievances Officer
2 weeks ago
Delhi, Delhi, India Stark Visas Full time ₹ 6,00,000 - ₹ 12,00,000 per yearManage grievances from clientsEnsure timely resolution of issuesGrievances Officer who will play a dual role managing client grievances with empathy and efficiency,overseeing documentation processes for visa applications to Schengen countries.Performance bonus
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Grievance redressal officer
1 day ago
Delhi, India Salary champion Full timeHiring: Manager – Grievance Redressal, Compliance & Collections | Richman Fincap LimitedRichman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations. Key ResponsibilitiesHandle end-to-end customer grievances as the Grievance Redressal Officer (GRO).Ensure full compliance with RBI...
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Grievance redressal officer
2 days ago
Delhi, India Salary champion Full time📌 Hiring: Manager – Grievance Redressal, Compliance & Collections | Richman Fincap LimitedRichman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations.🔎 Key ResponsibilitiesHandle end-to-end customer grievances as the Grievance Redressal Officer (GRO).Ensure full compliance...
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Grievance redressal officer
2 days ago
delhi, India Salary champion Full time📌 Hiring: Manager – Grievance Redressal, Compliance & Collections | Richman Fincap LimitedRichman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations.🔎 Key ResponsibilitiesHandle end-to-end customer grievances as the Grievance Redressal Officer (GRO).Ensure full compliance...
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Grievance redressal officer
1 day ago
Delhi, India Salary champion Full time📌 Hiring: Manager – Grievance Redressal, Compliance & Collections | Richman Fincap Limited Richman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations. 🔎 Key Responsibilities Handle end-to-end customer grievances as the Grievance Redressal Officer (GRO). Ensure full...
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Grievance redressal officer
4 hours ago
Delhi, India Salary champion Full timeRichman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations. Key Responsibilities Handle end-to-end customer grievances as the Grievance Redressal Officer (GRO). Ensure full compliance with RBI guidelines & Fair Practices Code. Coordinate with regulatory bodies, prepare reports &...
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Grievance Redressal Officer- Edtech
2 weeks ago
Rohini, Delhi, Delhi, India Aimlay Private Limited - Rohini, New Delhi Full time**Company Description** Aimlay Pvt Ltd began by offering educational counseling to students in need, helping them achieve academic excellence. Our reputation expanded among students and professionals who wanted to complete their education. We assisted them in gaining admissions to reputable universities and colleges. Now, hundreds of students approach us,...
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Grievances Officer
6 days ago
Nehru Place, Delhi, Delhi, India Stark Visas Private Limited Full timePosition Overview Key Responsibilities Grievance Management Act as the primary point of contact for client concerns, complaints, and escalations. Investigate and resolve client issues in a timely and professional manner. Maintain a grievances log and generate regular reports on recurring issues or improvement areas. Liaise with internal teams to ensure...
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Grievances Officer
3 days ago
Nehru Place, Delhi, Delhi, India Stark Visas Private Limited Full timePosition Overview Key Responsibilities Grievance Management Act as the primary point of contact for client concerns, complaints, and escalations. Investigate and resolve client issues in a timely and professional manner. Maintain a grievances log and generate regular reports on recurring issues or improvement areas. Liaise with internal teams to ensure...
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Legal & Ethics Officer
4 hours ago
Delhi, India Salary champion Full timeRichman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations. Key Responsibilities Handle end-to-end customer grievances as the Grievance Redressal Officer (GRO). Ensure full compliance with RBI guidelines & Fair Practices Code. Coordinate with regulatory bodies, prepare reports &...
