AVP - Customer Success
3 weeks ago
A BIT ABOUT USAppknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.About the RoleCustomer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, and meeting and exceeding customer expectations). Thus, helping to differentiate Appknox. This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. Your leadership will drive the CS function’s focus on minimizing churn, increasing renewals, and identifying upsell/cross-sell opportunities to contribute to Appknox's growth and success. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.Key Responsibilities:Leadership & StrategyLead and scale the Customer Success function, driving customer retention, renewal, churn reduction, and expansion.Develop a value-based mindset, mapping the customer journey for proactive engagement and advocacy.Team DevelopmentMentor the CS team, enhancing skills in upselling, cross-selling, and customer relationship building.Foster a results-oriented culture with clear KPIs and regular 1:1s.Customer EngagementBuild strong relationships with enterprise clients, driving product adoption and revenue growth through upsell and cross-sell strategies.Collaborate closely with sales for aligned growth initiatives.Process & ImprovementDefine success metrics, optimize processes for onboarding, adoption, and renewals, and track team performance.Ensure cross-functional collaboration for a seamless customer experience.Customer AdvocacyChampion customer feedback to inform product and service improvements.Lead business reviews to improve account health and address gaps.What You Bring:Experience:5-8 years of customer-facing experience, with 2+ years leading a high-performing customer success team.Proven success in managing large enterprise customers and complex multi-stakeholder accounts.Track record of achieving and exceeding retention, expansion, and customer satisfaction targets.Enabling the team with resources and skill sets to own cross-sell and upsell opportunities.Skills:Strong business acumen, with the ability to influence through persuasion, negotiation, and consensus building.Experience with customer lifecycle management, journey mapping, and defining success outcomes.Proven ability to develop and implement churn-reduction strategies and enhance overall customer satisfaction.Experience in mobile app security or related industries is a plus.Leadership Qualities:An enthusiastic and creative leader with the ability to inspire and motivate teams.Confident and dynamic, with a sense of humor and an open mindset.Able to handle challenging situations and navigate through uncertainty.First Year Roadmap-Work ExpectationsWithin 1 monthYou should have a complete hold of the product and the value customers are getting from it.Get clarity on how Security products and services are managed and delivered. Get a Fair understanding of all the departments/functions at appknox and meet with team members of every function.Initiate 1*1s with all the team members.Within 3 monthsDefine and optimize the customer journey, segmentation, and intervention strategies.Identify gaps in the CS function and propose actionable improvement plans.Initiate regular coaching and performance evaluations with the team.Interact with at least 5-10 customers and elicit feedback that we should be focusing on.Within 6 monthsSet and track operational metrics for the CS team.Implement strategies to reduce churn and increase product adoption.Align customer success efforts with sales for seamless upsell/cross-sell initiatives.Manage and Coach the team to ensure they reach their complete potential.Within one yearEstablish a customer success culture that permeates the entire organization.Redefine the Ideal Customer Profile (ICP) to attract the right clients.Lead initiatives to scale and upskill the team, focusing on long-term growth and efficiency.Interview ProcessRound 1: Initial conversation with HR Round 2: Interview with Senior leadershipRound 3:Take Home AssignmentRound 4: Panel interview with Senior Leadership Round 5: Interview with CEO Round 6: Interview with HRCompensation- As per Industry StandardsWhy Join Appknox?Freedom & Responsibility: Work on challenging problems in a high-trust environment with flexibility in working hours and autonomy over your work.Competitive Compensation: We offer salary packages that reflect market trends, plus equity to ensure alignment with the company’s long-term success.Growth Opportunities: We foster continuous learning and development, supporting your journey towards career advancement.Transparency: Enjoy working in a startup culture that prioritizes open communication and cross-functional collaboration.Health Benefits: Comprehensive health insurance for you and your family.
-
Avp - customer success
3 weeks ago
Bangalore, India Appknox Full timeA BIT ABOUT US Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2 B Saa S startup headquartered in Singapore & working from Bengaluru. The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality...
-
AVP - Customer Success
3 weeks ago
Bangalore, India Appknox Full timeA BIT ABOUT US Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru. The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security...
-
AVP - Customer Success
3 weeks ago
bangalore, India Appknox Full timeA BIT ABOUT USAppknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security...
-
AVP - Customer Success
3 weeks ago
bangalore, India Appknox Full timeA BIT ABOUT US Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru. The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security...
-
Head of Customer Success
2 months ago
bangalore, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving...
-
Head of Customer Success
2 months ago
bangalore, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our...
-
AVP - Account Management
3 weeks ago
Bangalore, India Dentsu Creative Full timeAbout Dentsu International India: Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and...
-
AVP - Account Management
3 weeks ago
bangalore, India Dentsu Creative Full timeAbout Dentsu International India:Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and...
-
Avp - account management
3 weeks ago
Bangalore, India Dentsu Creative Full timeAbout Dentsu International India: Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, i Prospect, Isobar, dentsu MB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and...
-
Customer Success Specialist
3 weeks ago
Bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
-
Head - Customer Success
2 weeks ago
Bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all. ...
-
Head - customer success
2 weeks ago
Bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...
-
Customer Success Specialist
3 weeks ago
bangalore, India EMOVUR Full timeCompany DescriptionEmovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Job DescriptionEmovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
-
Customer Success Executive
3 weeks ago
bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
-
Customer Success Executive
3 weeks ago
Bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video...
-
Customer Success Executive
1 month ago
bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
-
Head - Customer Success
2 weeks ago
bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...
-
Customer success specialist
3 weeks ago
Bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaa S platform that provides end-to-end Whats App API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - Whats App. Job Description Emovur is leading the next paradigm shift in CPaa S computing and is looking for a...
-
Customer Success Executive
1 month ago
Bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
-
Customer Success Executive
2 months ago
bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
