User Interface Designer

4 hours ago

Hyderabad, India Trigent Software - Professional Services Full time

Role Overview We are looking for a Technical Support Engineer – UX (ServiceNow) who will support customers using ServiceNow UI, Service Portal, Workspace & Experience-related modules. The role involves troubleshooting UI/portal issues, analysing UX behaviours, reproducing bugs, assisting users with configurations, and collaborating with product/design teams to improve usability & interface performance. You will act as a UX-focused SME, helping customers navigate ServiceNow interface capabilities, reporting UI defects, enhancing adoption, and advocating for better user experience across releases. Key Responsibilities Troubleshoot ServiceNow UI/UX issues across Service Portal, Now Experience UI Builder, Workspace & Forms. Reproduce customer-reported UI problems, identify root cause & provide workaround/fix guidance. Assist users with portal configuration, theming, UI policies, UI actions, and layout issues . Validate UI behaviour across browsers, accessibility requirements & responsive layouts. Raise and track UX-related defects with engineering teams through structured RCA documentation. Analyse platform logs, scripts & breakpoints to isolate UI or client-side scripting failures. Work with customers on usability improvement suggestions, UI optimization & workflow simplification . Maintain support documentation — KB articles, troubleshooting steps, UI troubleshooting guides. Support upgrades & patch deployments by validating UI consistency post-release. Required Skill Set Must Have Experience supporting ServiceNow UI/Service Portal/Now Experience Workspace . Good understanding of ServiceNow UX components — Pages, Widgets, Catalog Items, Themes. Ability to troubleshoot using Client Scripts, UI Policies, Catalog Client Scripts, Business Rules impacts . Hands-on debugging using Browser DevTools, Console Logs, Network layer analysis . Strong communication & customer-facing troubleshooting capability. Good to Have Experience with UI Builder, Next Experience Framework, Workspace configuration . JavaScript fundamentals for analysing portal scripting issues. Basic Glide APIs , Script Includes understanding for UI troubleshooting. Knowledge of ITSM / ITOM / HRSD / CSM workflows from a UI perspective. SQL/analytics exposure to track usage patterns or UI-related data errors. Understanding of WCAG accessibility & UI performance optimization . Qualifications & Experience 2–5 years in ServiceNow technical support / ServiceNow UI troubleshooting. Prior exposure to ServiceNow Portal/Now Experience UI development or support . Certifications preferred: ✔ ServiceNow CSA (must/strong plus) ✔ CAD, CIS–Service Portal / Next Experience (nice to have)

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