User Interface Designer

5 hours ago

Hyderabad, Telangana, India Trigent Software - Professional Services Full time ₹ 83,333 - ₹ 15,00,000 per year

Role Overview

We are looking for a
Technical Support Engineer – UX (ServiceNow)
who will support customers using ServiceNow UI, Service Portal, Workspace & Experience-related modules. The role involves troubleshooting UI/portal issues, analysing UX behaviours, reproducing bugs, assisting users with configurations, and collaborating with product/design teams to improve usability & interface performance.

You will act as a UX-focused SME, helping customers navigate ServiceNow interface capabilities, reporting UI defects, enhancing adoption, and advocating for better user experience across releases.

Key Responsibilities

  • Troubleshoot
    ServiceNow UI/UX issues
    across Service Portal, Now Experience UI Builder, Workspace & Forms.
  • Reproduce customer-reported UI problems, identify root cause & provide workaround/fix guidance.
  • Assist users with
    portal configuration, theming, UI policies, UI actions, and layout issues
    .
  • Validate UI behaviour across browsers, accessibility requirements & responsive layouts.
  • Raise and track UX-related defects with engineering teams through structured RCA documentation.
  • Analyse platform logs, scripts & breakpoints to isolate UI or client-side scripting failures.
  • Work with customers on
    usability improvement suggestions, UI optimization & workflow simplification
    .
  • Maintain support documentation — KB articles, troubleshooting steps, UI troubleshooting guides.
  • Support upgrades & patch deployments by validating UI consistency post-release.

Required Skill Set

Must Have

  • Experience supporting
    ServiceNow UI/Service Portal/Now Experience Workspace
    .
  • Good understanding of ServiceNow UX components — Pages, Widgets, Catalog Items, Themes.
  • Ability to troubleshoot using
    Client Scripts, UI Policies, Catalog Client Scripts, Business Rules impacts
    .
  • Hands-on debugging using
    Browser DevTools, Console Logs, Network layer analysis
    .
  • Strong communication & customer-facing troubleshooting capability.

Good to Have

  • Experience with
    UI Builder, Next Experience Framework, Workspace configuration
    .
  • JavaScript fundamentals for analysing portal scripting issues.
  • Basic
    Glide APIs
    , Script Includes understanding for UI troubleshooting.
  • Knowledge of
    ITSM / ITOM / HRSD / CSM workflows
    from a UI perspective.
  • SQL/analytics exposure to track usage patterns or UI-related data errors.
  • Understanding of
    WCAG accessibility & UI performance optimization
    .

Qualifications & Experience

  • 2–5 years in ServiceNow technical support / ServiceNow UI troubleshooting.
  • Prior exposure to ServiceNow
    Portal/Now Experience UI development or support
    .
  • Certifications preferred:
  • ServiceNow CSA (must/strong plus)
  • CAD, CIS–Service Portal / Next Experience (nice to have)

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