Tech mahindra | network technical support engineer
2 days ago
Location: Chennai, India
Shift: US Hours (Rotational week off, no fixed week off)
Experience Level: L2 / L3
Employment Type: Full-Time, Immediate Joiners Preferred
Job Description
We are hiring Network Technical Support Engineers (L2 & L3) for a Technical Assistance Center (TAC) role at our Chennai location. The role requires experienced professionals with strong hands-on expertise in Cisco or Juniper switch troubleshooting. Candidates with knowledge of So Nic will have an added advantage. The position demands excellent communication, analytical, and technical problem-solving skills.
Key Responsibilities
• Provide TAC support for global clients, ensuring high levels of customer satisfaction.
• Diagnose, troubleshoot, and resolve technical issues related to Cisco or Juniper switches.
• Handle complex technical escalations for L2 and L3 issues with a focus on quick resolution.
• Conduct root cause analysis (RCA) and document the findings for continuous improvement.
• Collaborate with internal teams and vendors for issue resolution and knowledge sharing.
• Provide timely support during US shifts and manage critical issues during off-hours.
• Contribute to technical documentation, FAQs, and knowledge base articles for future reference.
Required Skills & Experience
• Strong hands-on experience with either Cisco or Juniper switches.
• Expertise in troubleshooting and resolving complex network issues at L2 and L3 levels.
• Prior experience in a TAC support role is preferred.
• Knowledge of So Nic (Software for Open Networking in the Cloud) is a strong advantage.
• Solid understanding of network protocols, routing, and switching concepts.
• Excellent communication skills (both verbal and written) to interact with global clients.
• Ability to manage critical incidents with composure under pressure.
Other Details
• Work Hours: US shift (Rotational week offs, no fixed week off)
• Job Location: Chennai, India
• Availability: Immediate joiners preferred
If you have the required skills and are ready to be part of a high-impact TAC support team, we encourage you to apply. Join us and play a vital role in delivering world-class technical support to our global clients.
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