Operations Specialist

4 weeks ago

Chennai, India ATC Full time

Job Title: Operations Specialist (Office Admin - US Market)

Location: Chennai

Shift: Night Shift (US hours)

Company Overview:

ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India. We are seeking a dedicated Operations Specialist to join our dynamic team and manage day-to-day operations during US night shifts.

Job Overview:

The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts. Experience in staffing is a plus, but not required.

Key Responsibilities:

  • Operations Management:
  • Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.
  • Employee Query Handling:
  • Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues.
  • Collaboration with Cross-functional Teams:
  • Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.
  • Staffing Operations (Nice to Have):
  • Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs.
  • Documentation & Reporting:
  • Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations.
  • Issue Escalation & Resolution:
  • Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary.
  • Process Improvement:
  • Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.

Qualifications:

  • Bachelor's degree in Business Administration, Human Resources, or a related field.
  • 2+ years of experience in operations, preferably within the staffing, HR, or finance domain.
  • Strong problem-solving skills and the ability to handle employee queries effectively.
  • Experience in staffing operations is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision during night shifts.
  • Proficiency in MS Office and HRIS/ERP systems is desirable.
  • Familiarity with payroll and financial operations is a plus.
  • The candidate should be willing to work across time zones and travel to the United States.
  • If required, a "go-getter" attitude and flexibility to work on weekends.
  • Onsite opportunities and travel allowances are available.

Benefits:

  • Competitive salary and shift allowance.
  • Health insurance.
  • Paid time off and holidays.
  • Opportunity for onsite work and travel to the United States.
  • Travel allowance for business-related trips.
  • A dynamic and growing company with a global presence.

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