Customer Support Executive

1 week ago

Noida, India Health Tick Full time

Title : Customer Support Executive About HealthTick At HealthTick, we believe that being healthy shouldn't mean giving up our favourite food or working out for hours daily. We believe in sustainable changes that can last a lifetime. So, by using a combination of Behavioural Science, AI & Human Coaching, we help people develop healthy habits by spending just 10 minutes/day. We've already helped 1000s of people achieve their health goals without taking extreme measures. Now, we want to bring this experience to millions more — and that’s where you come in. Life as a Customer Support Executive Advisory is at the heart of HealthTick, and we’re serious about offering people a helpful experience. So we never push-sell, never mis-sell. We offer our product to those who need it. No Health Experience Required : New to healthcare? No problem. If you’re eager to learn, our comprehensive training program will bring you up to speed. No Mis-selling : At HealthTick, you’ll never be asked to push-sell to people who don't need the product. Roles & Responsibilities Respond to customer queries via chat, email and phone within minutes. Proactively reach out to users, take their feedback and pass it to the relevant team Ensure timely, accurate and empathetic customer support Track user complaints, follow up until resolution and escalate when necessary Troubleshoot app issues,

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