Onboarding Specialist

11 hours ago


Delhi, India PaySprint Private Limited Full time

About PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners. With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customers—especially in underserved regions. From flexible banking partnerships to round-the- clock support and smooth digital onboarding, PaySprint ensures a reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our website: paysprint.in Job Details Position: Onboarding Specialist/ Manager Location: New Delhi Type: Full-time Work Mode: Work from office Experience Level: 1-3 years Role Overview We are seeking a proactive and customer-focused Onboarding Specialist to manage the end-to-end client onboarding journey — from kickoff to go-live. The ideal candidate will ensure a seamless, efficient, and value-driven onboarding experience for customers. This role requires strong project management, customer engagement, and cross-functional collaboration skills to drive customer satisfaction, promote early adoption of services, and contribute to overall NPS and business growth. Roles and Responsibilities • Conduct onboarding kickoff calls with customers to initiate the implementation process. • Gather, analyze, and document client requirements, ensuring alignment with business and technical objectives. • Review, validate, and ensure timely submission and proper storage of all compliance and onboarding documents. • Create and manage detailed onboarding project plans, milestones, and timelines to ensure smooth execution. • Coordinate between internal teams (integration, technical, operations) and client teams to streamline delivery. • Monitor onboarding progress, proactively identify roadblocks, and drive timely resolution. • Provide regular project status updates and progress reports to stakeholders. • Conduct comprehensive product training sessions for customer teams to ensure effective adoption. • Share best practices and act as the first point of contact for onboarding-related product queries. • Oversee service activation and successful go-live of customer accounts. • Facilitate seamless handover from onboarding to customer success or


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