India Delivery Head

About ScaleHealthTech:

ScaleHealthTech is “The strategic and trusted Partner” for some of the most reputed healthcare organization in the Digital Transformation journey. Digital as a core strategy enabler and accelerator, we help healthcare stakeholders across the value chain deliver on their business transformation goals in a sustainable manner. ScaleHealthTech is a CHIME Foundation Partner besides member of HIMSS GA & DV Chapters.

Headquartered in Atlanta, GA, with Center for Digital Health Innovation in Noida ( New Delhi), supplemented by our digital delivery centers in Bengaluru, Hyderabad and Lucknow, we are the transformation catalyst to leading health systems, healthcare non-profits, healthcare software companies and the health plans.

We are seeking an experienced, dynamic, highly motivated India delivery head who can scale operations, inspire teams, and influence C-level executives in the US Healthcare. Passion for innovation in healthcare IT focusing, AI/ML, patient engagement, interoperability, enterprise business applications such as Workday, Salesforce , Service Now and cloud-native architectures.

What we are looking for:

Experience:

• 15+ years in IT services Industry, with at least 10+ years in the US healthcare delivery leadership roles managing offshore/onshore healthcare engagements.
• Proven track record of leading, delivering $10- 100 M delivery portfolios and scaling global delivery centers for a company of repute.
• Demonstrated success in delivering multiple healthcare software products & programs (EHR, interoperability, HCM/ERP, population health, payer analytics, digital front door solutions).
• Prior experience in US onsite short or long term preferred.

US Healthcare Domain Expertise:

• Deep knowledge of U.S. Healthcare ecosystem: provider workflows, payer systems, population health, revenue cycle, claims, and regulatory landscape, consumer experience/ digital front door, U.S. healthcare reporting (HEDIS, CMS quality metrics)
• Should have build, managed and delivered multiple healthcare software projects and products focusing US based Health Systems, Health Plans, Healthcare ISV’s.
• EHR Expertise: Epic, Cerner, Meditech, Allscripts with hands-on leadership in EHR integration, HL7/FHIR interfaces, and upgrades.
• Interoperability: TEFCA, CMS 9115-F/0057-F rules, HL7 v2/v3, FHIR, CDA, ONC mandates, healthcare data unification across EHR, labs, claims, and SDOH.
• Regulatory/Compliance: HIPAA, HITECH, HITRUST, SOC2, GDPR; FDA Class II/III validation a plus.

Leadership & Delivery:

• Should have proven experience in leading, managing distributed engineering teams across India and U.S with a mix of developers, architects, project managers, QA, DevOps, HL7/FHIR specialists, and data scientists.
• Strong P&L ownership: optimizing margins, utilization, cost efficiency while maintaining high client satisfaction.
• Boardroom presence: experience working with health systems CIOs, CDOs, CMIOs, CNIOs, and senior payer/provider executives.

Education & Certifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Preferred: MBA with specialization in Technology/Operations.
• Certifications: PMP, SAFe/Agile, ITIL, HL7/FHIR, HITRUST, or Epic/Cerner certifications.

Location: Bangalore, HYD, Noida, Gurgaon, Pune, Chennai

Job duties and core Responsibilities:

Delivery and Execution:

• Own end-to-end delivery of healthcare products and projects, including patient-centric apps, population health solutions, care management platforms, payer analytics, and ERP/HCM modernizations (Oracle, Workday, Salesforce, Infor – IT Professional Services) .
• Establish delivery processes (Agile, scaled Agile, DevOps) tuned for healthcare regulatory and patient-safety environments .
• Drive on-time, compliant delivery with measurable outcomes , backlog reduction, cost efficiency, faster go-lives

Talent & Team Development

• Hire, build and scale multi-disciplinary teams with skills in engineering, Workday, Oracle HCM, SalesForce, Next JS, Cloud Architect, HL7/FHIR interface development, healthcare data engineering, QA/validation under HIPAA/FDA guidelines, cloud/AI/ML in healthcare .
• Foster training, certifications, and partnerships to ensure teams are ahead of U.S. healthcare technology trends .
• Mentor leaders who can run pods for Cerner support, HL7/FHIR integration, Workday/ERP, offshore analytics and 24×7 monitoring .

Client & Stakeholder Engagement

• Act as senior single point of delivery leader contact for the U.S. based CIOs, CDO’s, CMIOs, CNIOs, and payer technology executives , ensuring projects align to business, clinical, and compliance needs.
• Support business development by shaping solutions, RFP responses, and offshore cost models with quantifiable impact.
• Serve as a trusted advisor on healthcare IT delivery strategy not just an execution partner.

Compliance & Security Oversight

• Ensure all delivery adheres to HIPAA, HITECH, HITRUST, SOC2, GDPR and other regional regulatory requirements.
• Maintain data security best practices in offshore environments handling PHI/PII , balancing cost savings with trust and compliance.
• Drive readiness for external audits (CMS, ONC, HITRUST) and client security reviews.

Financial & Operational Leadership

• Own P&L, budgets, utilization, and efficiency metrics of offshore operations.
• Continuously optimize cost structures via automation, process improvements, and leveraging offshore talent pools .
• Report delivery KPIs (quality, velocity, SLA adherence) to global leadership and clients.

Innovation & Thought Leadership

• Be a ScaleHealthTech thought leader, promote our delivery capability, innovation across broad spectrum of digital health
• Partner with product and architecture teams to ensure solutions are scalable, interoperable, cloud-native , and aligned with emerging U.S. healthcare mandates .
• Represent ScaleHealthTech in the CHIME/HIMSS/ViVE/ HL7/ events , workgroup forums , strengthening credibility with clients and talent.