Quality Assurance Manager
4 weeks ago
Position: Manager – Transactional Quality (OTA Experience)Location: PuneEmployment type: Permanent Job type: Full timeProfile Summary:IGT Solutions is looking for Manager –Quality . The Quality Manager oversees and manages the full quality control cycle, designs quality management system, develops sustainable improvements in operations, provides recommendations for process development, and leads standardization and documentation of team processes and procedures required by IGT to further drive reliability and consistency of operations procedures and protocols.Primary Job Responsibility:Team Management - Managing a Team of Quality Evaluators and Team Leaders for defined spanShould have time and people management skillsQuality Activities - Documentation for Transaction Monitoring-Keeping Track on Process Trends-Analyze and Report Trends in Agents/Process performance-Implement corrective action plans as and when required-Participate in quality systems improvement activities using six sigma methodologies-Recommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - WeeklyCalibration compliance - WeeklyWeekly and Monthly reports - Weekly and MonthlyIdentify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and Motivational approachEducation and Essential Experience: Preferable experience in Travel/ Airlines domainWell versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical.Target and deadline driven.Sound knowledge of MS Office (Specially Excel, Word and PPT)Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Key Enablers:Ability to motivate and inspire teamsInnovative and able to foresee market conditionsExcellent people manager, open to direction and a collaborative work style and commitment to get the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Extrovert with a blend of sales mind setIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.RegardsVarsha BatraE.varsha.batra@igtsolutions.comM.:+91- 8527123018
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Quality Assurance Manager
1 week ago
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2 weeks ago
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Quality Assurance Manager
4 weeks ago
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Quality Assurance Manager
4 weeks ago
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1 week ago
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Quality Assurance Manager
6 days ago
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Quality Assurance Manager
4 weeks ago
Pune, India Synergy Consultants Full timeJob Title: Quality Assurance ManagerAt Synergy Consultants, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for defining and implementing QA strategies, leading and directing the QA leadership team, and providing technical expertise within Test Automation and Quality...
