Quality Assurance Manager
1 month ago
IGT Solutions is seeking a Quality Assurance Manager to oversee and manage the full quality control cycle, design quality management systems, and develop sustainable improvements in operations.
Key Responsibilities:
- Team Management: Manage a team of quality evaluators and team leaders.
- Quality Activities: Document transaction monitoring, analyze and report trends in agents/process performance, and implement corrective action plans.
- Process Improvement: Participate in quality systems improvement activities using six sigma methodologies and recommend initiatives to improve transaction quality.
Requirements:
- Strong supervisory skills with an eye for detail.
- Excellent written and verbal communication skills in English.
- Organized and methodical with a target and deadline-driven approach.
- Sound knowledge of MS Office and QC tools like Pareto, Six Sigma, FMEA, and SIPOC.
About IGT Solutions:
We are an equal opportunities employer committed to providing a non-discriminatory environment free from intimidation, harassment, or bias.
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