Customer support specialist

2 weeks ago

South End Circle, India HappyLocate Full time

Company DescriptionHappy Locate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services with Happy Locate.Key Responsibilities:Customer Interaction Respond to customer inquiries via Phone, Email and ChatHandle customer complaints, escalations professionally and promptly Problem Resolution Investigate and resolve customer issues efficientlyFollow the TAT for escalation resolution Feedback Collection Constant feedback from the customers at every stage of the processEnsuring improvement in NPS Process Adherence Documentation and records of every conversation to be maintainedFollowing the company and business processes without deviations Service Excellence Ensuring customer satisfaction by maintaining service standards Cross-functional coordination Areas of improvement for other team members to enhance the experience of a customerQualifications needed:1 to 3 years of experience in Customer support or similar roleExcellent verbal and written communication skillsAbility to multitask and manage time effectivelyProficiency in Excel and Power Point

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