L1 it support technician

1 day ago

Guntur, India GEEKS Full time

At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment.  Role Overview We are looking for somebody just not just looking for “a job” — but hungry to build a real tech career . Someone friends call when their systems break, and who loves solving problems almost as much as learning new tools. Somebody who wants to grow fast, get your hands dirty across modern SMB IT stacks, and work in a team that values curiosity, ownership, and action. We want someone who’s not just capable — but coachable, curious, and obsessed with figuring things out . Key Responsibilities Respond promptly and effectively to client tickets related to IT support requests and incidents Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, Share Point, One Drive, Exchange Online) Google Workspace (Gmail, Drive, Admin Console) NAS devices (Synology, QNAP) including access and file sharing issues Basic Windows Server and Active Directory support (user accounts, permissions) Backup solutions (monitoring backups, restore requests) Network connectivity issues (Wi-Fi, switches, routers, VPN) End-user devices: desktops and laptops running Windows 10/11 and mac OS Printers, peripherals, and common office hardware support Perform user

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