Sales & Customer Services Officer
1 week ago
Sales & Consultation:
Engage with potential customers through various channels (phone, email, face-to-face, etc.).
Conduct consultations to understand customer needs and recommend suitable products and solutions.
Customer Relationship Management:
Build and maintain long-term relationships with clients.
Address customer inquiries promptly and professionally.
Target Achievement:
Meet or exceed monthly sales targets and KPIs.
Identify and pursue new business opportunities.
Market Expertise:
Stay updated on energy efficiency trends, the energy efficiency program, and EcoOrigin’s offerings.
Provide clients with clear and accurate information about products and benefits.
Team Collaboration:
~ Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.
Qualifications & Skills
Proven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus).
Strong communication, negotiation, and interpersonal skills.
Customer-focused approach with the ability to build trust and rapport.
Self-motivated with a results-driven mindset.
Ability to work independently and as part of a team.
Basic understanding of what company does and services it provides is a plus.
What We Offer
Competitive base salary with attractive commission structure.
Comprehensive training on energy efficiency and our products.
Opportunities for career growth and professional development.
Supportive and collaborative team environment.
The chance to make a real impact by contributing to a sustainable future.
Key Responsibilities
Reach out to residential and commercial clients to discuss energy-efficient solutions.
Inform customers about products available through the Victorian Energy Upgrade Program.
Coordinate and schedule appointments for site assessors and Installation team.
Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally.
Maintain record of customers, site assessors and installer's appointment.
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