HighRadius | Digital Solution Advisor
2 days ago
Market leader in Order to Cash automation solutions, HighRadius is a Software Product Development Company with over 18 years in the global FinTech market. Headquartered at Houston, Tx, USA with offices across the USA, Europe, and India. Providing Order to Cash automation solutions to 30% of the Fortune 1000 Companies, and we are currently growing with a CAGR of 85%. Named to the Forbes 2024, 2023, 2022, 2021 and 2020 - Cloud 100 companies list and currently valued at 3.1 Billion US$, Highradius is definitive ranking of the top 100 private cloud companies in the world.
JOB SUMMARY:
The Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer.
The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn.
HighRadius End-to-End Sales and Customer Management Process
HighRadius follows a “Two-in-a-Box” model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer.
RESPONSIBILITIES:
Work along with the Account Executive (AE) to move deals/ opportunities through the pipeline.
Interact with the prospect/ customer on a day-to-day basis
Requirement gathering and Customer qualification via a systematic analysis of customer business.
Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience)
Develop a detailed Cost Benefit ROI/ Business Case model
Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure
Churn management - maximize customer satisfaction
Analyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction
Negotiate and close renewals
Proactively manage customers to minimize churn
REQUIREMENTS:
Experience: 3 - 9 Years Experience
Role: We have multiple roles – the final role will depend on the candidate’s experience and credentials
Education: B.Tech/B.E//M.C.A/M.S/M.Tech. Preference will be given to MBA candidates.
MBA and undergrad from reputed institutions is an advantage
Other Requirements:
Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success
Hands-on working experience with ERP software’s and/or cloud computing knowledge is an advantage
3-6 Years of experience is required
MBA and undergrad from reputed institutions is an advantage
Experience in working with North American or European customers in a consultative sales role would be an advantage
Prior Accounts
Receivable knowledge would be an advantage
Enterprise Sales, Digital Transformation, SAAS Sales - Cross Selling & Up Selling
Soft Skills:
Highly Organized and Self Motivated
Possesses excellent communication and presentation skills
Comfortable interacting with CXO level employees of Fortune 1,000 companies
Excellent at teamwork and ability to work in a distributed delivery environment
Possesses and demonstrates high integrity and credibility as perceived by all those with whom they will work
Strong intellect coupled with proficient commercial instincts
Unwavering focus on results/target
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