Retention Specialist
5 days ago
Experience: 3+ yearsCTC: 10 LPAResponsibilities:• Ownership of CRM Channel & Customer Retention : Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty.• Planning & Execution of CRM Channels : Develop and execute various CRM channels including email, notifications, SMS, WhatsApp, app push notifications, web personalization, etc., ensuring alignment with retention goals and objectives.• Weekly Discussions with CRM POC : Engage in weekly discussions with the point of contact (POC) of the CRM team to strategize and execute growth campaigns effectively.• Utilize Customer Feedback : Gather and utilize customer feedback to drive continuous improvement initiatives aimed at enhancing customer satisfaction and retention rates.• Journey Automation : Implement journey automation strategies across all CRM channels to streamline customer interactions and improve overall engagement. Monitor Industry• Trends : Continuously monitor industry trends and best practices in CRM and retention marketing to inform and optimize strategies and tactics.• Campaign Performance Analysis : Analyze the performance of marketing campaigns, including email metrics, conversion rates, and retention rates, to evaluate effectiveness and ROI.• Data Analysis and Reporting : Utilize analytics tools to track and measure key metrics related to conversion rates, customer engagement, and retention. Generate reports and provide insights to stakeholders on performance trends and opportunities for improvement.• Develop Best Practices : Develop best practices for email, SMS, and other CRM channels to share with stakeholders across the organization, including creative and marketing teams.Qualifications:• Bachelor's degree in Marketing, Business Administration, or related field. Proven experience working with CRM platforms such as CleverTap (1stpreference) WebEngage or MoEngage.• Strong understanding of CRM principles, customer segmentation, and retention strategies.• Excellent analytical skills with the ability to interpret data and generate actionable insights.• Experience in planning and executing CRM campaigns across multiple channels.• Familiarity with journey automation and personalization techniques.• Ability to stay updated on industry trends and best practices in CRM and retention marketing.• Effective communication and collaboration skills, with the ability to work cross-functionally.• Detail-oriented with a focus on continuous improvement and optimization.
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Retention Marketing Specialist
2 weeks ago
Delhi, Delhi, India Sneakare Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description-Retention Marketing SpecialistLocation:Kirti Nagar DelhiDepartment:MarketingReports to:Marketing headRole OverviewAs a Retention Marketing Specialist, you will be responsible for building, executing, and optimizing Sneakare's email and WhatsApp marketing strategy. Your role will be to design personalized customer journeys, create engaging...
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Customer Retention
1 day ago
Delhi, India GaneshaSpeaks.com Full timeCompany DescriptionGaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients.Role DescriptionThis...
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Customer Retention
18 hours ago
New Delhi, India GaneshaSpeaks.com Full timeCompany Description GaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients.Role Description...
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Retention Marketing Specialist
4 weeks ago
New Delhi, India Sotrue Full timeJob DescriptionBrand: SotrueLocation: Sector 6, Noida (In-Office)Role: Retention Marketing SpecialistAbout Us:Sotrue is India’s first glow-first beauty brand, reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles.Built for the women of Bharat who...
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Retention/CRM Specialist
2 weeks ago
Delhi, India Truemeds Full timeRole:Retention Specialist (Customer Life cycle Management)Location:Powai, Mumbai ( )Kindly note that this will be a Work form Office OpportunityWorking days:5 days working (Monday to Friday)Position Overview:We are looking for a Retention Specialist (CLM) to help accelerate our efforts and strategy around engaging and retaining existing customers and...
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Retention Specialist
3 days ago
Delhi, India Qrata Full timeJob Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...
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Retention Specialist
2 days ago
Delhi, India Qrata Full timeJob Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...
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Retention Specialist
6 days ago
Delhi, Delhi, India Zafify Full time ₹ 1,00,000 per yearExperience:3+ yearsCTC:10 LPAResponsibilities:• Ownership ofCRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty.•Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp, app push...
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Retention Specialist
3 days ago
New Delhi, India Qrata Full timeJob Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...
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Retention Specialist
3 weeks ago
Delhi, India Zafify Full timeJob Description Experience: 3+ years CTC: 10 LPA Responsibilities: Ownership of CRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty. Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp,...
