Order & dispatch coordinator

1 day ago


Surat, India Concept Medical Full time

Purpose of the RoleThe Order & Dispatch Coordinator is responsible for end-to-end coordination of customer orders, dispatch planning, inventory monitoring, and timely fulfillment. The role acts as a key link between Sales, Warehouse, Logistics, Production Planning, and Customers to ensure accurate order processing, optimal inventory utilization, and on-time deliveries in line with company processes.Key ResponsibilitiesOrder Processing & Coordination- Monitor and process customer orders on a daily basis.- Verify customer orders for accuracy with respect to quantity, delivery location, pricing, approvals, and documentation.- Coordinate with customers for order confirmation, dispatch schedules, and inventory verification.- Act as a single point of coordination between the sales team, sales coordinators, warehouse, logistics, and operations.Dispatch Planning & Execution- Prepare daily dispatch plans based on order priority, customer commitments, and inventory availability.- Coordinate with warehouse and logistics teams to ensure timely and accurate dispatch execution.- Track dispatch status on a daily basis and follow up to ensure on-time deliveries.- Resolve dispatch-related issues and escalations efficiently.Inventory Management & Control- Monitor inventory levels across all warehouses, depots, and market locations.- Plan and execute internal inventory transfers between locations and customers as required.- Ensure inventory accuracy through regular coordination and verification with market and warehouse teams.- Maintain optimum inventory levels to avoid stock-outs, backorders, or excess inventory.- Identify inventory risks and proactively highlight shortages or excess stock to stakeholders.Coordination with Production Planning- Share market demand, order pipeline, and inventory status with the production planning team.- Coordinate with production planning to ensure adequate Finished Goods (FG) availability as per customer demand.MIS & Reporting- Maintain daily MIS related to orders, dispatches, inventory movements, and pending deliveries.- Prepare and share periodic reports with management and relevant stakeholders.Process Compliance & Issue Resolution- Ensure adherence to company processes, SOPs, and dispatch timelines.- Support continuous improvement initiatives related to order fulfillment, dispatch, and inventory control.- Resolve order fulfillment, inventory, and dispatch-related issues in a timely and professional manner.Qualifications & Experience- Bachelor’s degree in commerce, Business Administration, Supply Chain, Logistics, or a related field.- 3–5 years of experience in order management, dispatch coordination, inventory control, or supply chain operations.- Experience in manufacturing, distribution, or regulated industries (medical devices preferred).Skills & Competencies- Strong coordination and communication skills.- Good understanding of order fulfillment, dispatch, and inventory processes.- Ability to work cross-functionally with sales, warehouse, logistics, and production teams.- Proficiency in ERP systems and MS Excel for MIS and reporting.- Strong analytical and problem-solving skills.- Ability to work under pressure and manage multiple priorities.



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