Order & Dispatch Coordinator

9 hours ago

Surat Gujarat India, Gujarat Concept Medical Full time

Purpose of the Role


The Order & Dispatch Coordinator is responsible for end-to-end coordination of customer orders, dispatch planning, inventory monitoring, and timely fulfillment. The role acts as a key link between Sales, Warehouse, Logistics, Production Planning, and Customers to ensure accurate order processing, optimal inventory utilization, and on-time deliveries in line with company processes.


Key Responsibilities

Order Processing & Coordination

  • Monitor and process customer orders on a daily basis.
  • Verify customer orders for accuracy with respect to quantity, delivery location, pricing, approvals, and documentation.
  • Coordinate with customers for order confirmation, dispatch schedules, and inventory verification.
  • Act as a single point of coordination between the sales team, sales coordinators, warehouse, logistics, and operations.

Dispatch Planning & Execution

  • Prepare daily dispatch plans based on order priority, customer commitments, and inventory availability.
  • Coordinate with warehouse and logistics teams to ensure timely and accurate dispatch execution.
  • Track dispatch status on a daily basis and follow up to ensure on-time deliveries.
  • Resolve dispatch-related issues and escalations efficiently.

Inventory Management & Control

  • Monitor inventory levels across all warehouses, depots, and market locations.
  • Plan and execute internal inventory transfers between locations and customers as required.
  • Ensure inventory accuracy through regular coordination and verification with market and warehouse teams.
  • Maintain optimum inventory levels to avoid stock-outs, backorders, or excess inventory.
  • Identify inventory risks and proactively highlight shortages or excess stock to stakeholders.

Coordination with Production Planning

  • Share market demand, order pipeline, and inventory status with the production planning team.
  • Coordinate with production planning to ensure adequate Finished Goods (FG) availability as per customer demand.

MIS & Reporting

  • Maintain daily MIS related to orders, dispatches, inventory movements, and pending deliveries.
  • Prepare and share periodic reports with management and relevant stakeholders.

Process Compliance & Issue Resolution

  • Ensure adherence to company processes, SOPs, and dispatch timelines.
  • Support continuous improvement initiatives related to order fulfillment, dispatch, and inventory control.
  • Resolve order fulfillment, inventory, and dispatch-related issues in a timely and professional manner.


Qualifications & Experience

  • Bachelor’s degree in commerce, Business Administration, Supply Chain, Logistics, or a related field.
  • 3–5 years of experience in order management, dispatch coordination, inventory control, or supply chain operations.
  • Experience in manufacturing, distribution, or regulated industries (medical devices preferred).


Skills & Competencies

  • Strong coordination and communication skills.
  • Good understanding of order fulfillment, dispatch, and inventory processes.
  • Ability to work cross-functionally with sales, warehouse, logistics, and production teams.
  • Proficiency in ERP systems and MS Excel for MIS and reporting.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities.

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