Customer Success Specialist
2 months ago
Snooplay is a dedicated online marketplace for toys & games that caters to all age groups - kids and grown-ups, as well as people with special needs. As a discovery platform, it helps people in finding the right toy or a game basis personalities, interests and skill developmental goals. Snooplay is a funded start-up and is looking to build a team of rockstars across verticals. If you are someone who is a hustler, is passionate about taking challenges head-on, and willing to be a part of a start-up journey, then share your resume at
Job Type: Full-time, In-office Position
Work Schedule: This position operates on a 6-day work week, with Fridays off instead of the traditional Sunday.
Selected individual's day-to-day responsibilities include:
- Handling customer queries & concerns over chat, email & phone with confidence.
- Working closely with operations team & social media team to solve customer queries & concerns.
- Assist customers with order placement, exchanges or refunds.
- Reaching out to customers for their order confirmation.
- Maintain relevant reports across refunds, disputes and other aspects of customer success.
Who can apply:
Highly motivated individual willing to work in a challenging early-age startup & is willing to wear multiple hats. The individual needs to have:
- Good understanding of excel/google spreadsheets (basic functionalities such as V-Look Up, Pivot Table etc is a must).
- Good command of the English language.
- Work experience: 1-2 years.
- Strong ability to multitask
CTC : Rs. 4,00,000 - 5,00,000 per annum (all fixed)
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