Fleet operations manager

20 hours ago

Mumbai, India GoodSpace AI Full time

Position: Operations Manager / Driver Relations LeadKey ResponsibilitiesDriver & Vehicle Management- Oversee driver allocation, shift planning, and ensure efficient driver–vehicle pairing.Training & Development- Create and implement training modules to improve driver performance and engagement.Driver Retention & Engagement- Develop and execute programs to reduce attrition and enhance driver satisfaction.Incentives & Payouts- Design incentive schemes and payout structures to boost performance and morale (e.g., DSAT reduction).Grievance & Escalation Handling- Serve as the SPOC for the Uber partnership and resolve all driver-related escalations.Performance Management- Drive weekly and monthly operational targets and ensure consistent achievement.Team Leadership- Build, lead, and mentor a high-performing core team.Recruitment- Oversee sourcing, onboarding, and expectation-setting for new drivers to manage churn effectively.Reporting & Analytics- Prepare and analyze monthly MIS and performance reports.Engagement Initiatives- Conceptualize and execute motivational programs and campaigns to strengthen driver relationships.RequirementsExperience:- 2+ years in fleet operations, transport, logistics, or related domains.Education:- Bachelor’s degree (MBA preferred but not mandatory).Skills & Traits:- Strong interest in the transport and mobility industry.- Excellent leadership and team management abilities.- Strong analytical, multitasking, and problem-solving skills.- Self-motivated, disciplined, and result-oriented.- Ability to collaborate effectively with cross-functional teams.Why Join Us?- Be part of one of India’s most professionally managed and fastest-growing fleet companies.- Work closely with industry leaders shaping the future of mobility.- Create meaningful impact in the lives of thousands of drivers and across the mobility ecosystem.

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