Fleet Operations Manager

2 days ago

Mumbai, India GoodSpace AI Full time

Position: Operations Manager / Driver Relations LeadKey ResponsibilitiesDriver & Vehicle ManagementOversee driver allocation, shift planning, and ensure efficient driver–vehicle pairing.Training & DevelopmentCreate and implement training modules to improve driver performance and engagement.Driver Retention & EngagementDevelop and execute programs to reduce attrition and enhance driver satisfaction.Incentives & PayoutsDesign incentive schemes and payout structures to boost performance and morale (e.g., DSAT reduction).Grievance & Escalation HandlingServe as the SPOC for the Uber partnership and resolve all driver-related escalations.Performance ManagementDrive weekly and monthly operational targets and ensure consistent achievement.Team LeadershipBuild, lead, and mentor a high-performing core team.RecruitmentOversee sourcing, onboarding, and expectation-setting for new drivers to manage churn effectively.Reporting & AnalyticsPrepare and analyze monthly MIS and performance reports.Engagement InitiativesConceptualize and execute motivational programs and campaigns to strengthen driver relationships.RequirementsExperience:2+ years in fleet operations, transport, logistics, or related domains.Education:Bachelor’s degree (MBA preferred but not mandatory).Skills & Traits:Strong interest in the transport and mobility industry.Excellent leadership and team management abilities.Strong analytical, multitasking, and problem-solving skills.Self-motivated, disciplined, and result-oriented.Ability to collaborate effectively with cross-functional teams.Why Join Us?Be part of one of India’s most professionally managed and fastest-growing fleet companies.Work closely with industry leaders shaping the future of mobility.Create meaningful impact in the lives of thousands of drivers and across the mobility ecosystem.

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