Avp - customer due diligence - gurugram and bengaluru

16 hours ago


Gurgaon, India NAB Full time

Note, Active team handling experience is a MUST Key tasks; accountabilities and challenges of this role Ensuring Ongoing Customer Due Diligence reviews are completed within SLA Conducting regular buzz meetings with team Ensure workforce planning non-negotiables are adhered to Complete regular 1:1 conversations with team members Coach and build team member capability Respond to QA feedback and meet QA completion SLA Identify process improvement opportunities Conduct case review sessions with team Ensure team availability when on inbound call roster Experience 5+ years of experience of working in Customer Due Diligence (CDD ) or KYC Operations for individual and non-individual customers ) in financial institutions Overall 9+ years of experience working in Banking operations in similar capacities 3+ years’ experience in people leadership roles managing a team of 10+ FTE in CDD Operations / Financial Crime operations Essential capabilities Leadership and coaching - Ability to build, lead and motivate teams, ability to negotiate and build consensus Strong time management and organisation skills Outstanding written and verbal communication skills Customer driven commercial approach to business Build capability of team members to ensure the delivery of expected client experience Experience in making sound decisions and judgments Ability to adapt to changing priorities Ability to analyse qualitative and quantitative data and draw conclusions Knowledge and experience of using Active Ops, AOM, Focus IQ or any productivity tool



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