
SaaS Technical Customer Support
21 hours ago
******** IMPORTANT ***************
send the below information to
- your current salary in USD per month
- your expected salary in USD per month
- your notice period
- Your CV
*****************************************
Company Description
Plusvibe.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more.
Role Description
This is a full-time remote role for a Technical Customer Supportat Plusvibe.ai. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.
- What You’ll Do: Answer user questions about our SaaS.
- Quickly spot if an issue is a bug.
- Write help articles and FAQs.
- Set up CS processes
What You Need:
✔ Technical background (can diagnose issues, not just follow scripts).
✔ Strong spoken & written English.
✔ Experience in SaaS support is a must
✔ Experience in Community Building would be a plus
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